A Beautiful ConstraintTypically we look at a constraint as a negative. A problem to be solved.
But what if a constraint was the gift that opened up previously unimagined possibilities? What if a constraint was the gift that took you to the next level?
A Beautiful Constraint that Google’s home page is as simple as it is because that was the limit of Larry Page’s coding ability at the time. The overall-wearing hero Mario is as colorful as he is because of the challenges of eight-bit technology. And which of us would be using Twitter at all today if it had a limit of 14,000 characters rather than 140?
We are all faced with the challenge of growing within the constraints of time, resources, method and /or people. Sometimes constraints are imposed on us and sometimes we benefit by placing constraints on ourselves. “We are living in an era of extraordinary people rewriting our sense of what is possible. They make an unarguable case that a constraint should be regarded as a stimulus for positive change—we can choose to use it as an impetus to explore something new and arrive at a breakthrough. Not in spite of the constraint, but because of it.”
Organizations of all types—business, churches and schools—and people from all walks of life would benefit from understanding how to reframe a constraint into a better way of doing something.
We begin the process by creating the right mindset. We need to increase our ambition relative to the constraint not to scale back our ambition to satisfy the constraint. That’s victim mentality. And that’s usually where we begin. Better yet, we can try to find a way to neutralize the constraint so we can deliver on our ambition. But the authors have created a path for us to become transformers—to find a way to use a constraint as an opportunity, possibly even increasing our ambition along the way.
Often transformers will impose constraints upon themselves to force themselves to unearth different, possibly transformative strategies and solutions. This helps to reduce path dependence or the assumptions and ways of thinking about solutions that define “the way we do things around here.” “Today’s path is really yesterday’s path.” We must examine all of the ingrained habits that may stand in the way of our being able to see and realize the possibilities in a constraint.
To bind our bold ambition to a significant constraint we have to ask a propelling question. The kind of “what if…?” question that forces us to think and behave in a better way. “If we don’t ask propelling questions of ourselves, someone is going to ask them of us, and by that time we will be behind the curve.”
To answer a propelling question we need to answer not with a “we can’t because” statement but with a “we can if” statement. It focuses the nature of the conversation on how something could be possible and not on whether it would be possible.
Then we get resourceful. What stops us from being more resourceful is the way we think about resources. We tend to think of the resources available to us as the ones within our immediate control. But there are all kinds of resources outside of our immediate control. One method is to create shared agendas. “We, who might appear to have little, need to help them see that we have what they want.”
There are organizations that routinely embrace constraints to make themselves better. The beautiful constraint process cannot be managed, it must be led. “When making constraints beautiful, motivation is method. Breakthrough happens when a propelling question meets strong emotions. Without activating the right emotions, it will be too easy to regress to the victim mindset.”
The authors note that “if we are heading into a more constrained future, then how we manage those constraints will determine how we progress.” As a leader, steering your organization towards constraints sooner rather than later, is an important source of competitive advantage. Raising the level of ambition alongside a constraint encourages growth and learning—both individually and organizationally—because it causes us to reexamine our current paths, assumptions, and ways of thinking.
A Beautiful Constraint is a outstanding book with inspiring examples that will spark your imagination to create your own beautiful constraint. It should be standard issue to every student as the thinking described here will serve them well in life.
What constraint will you go and make beautiful?
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Is What You Know Holding You Back?Investor and entrepreneur Paul Kedrosky wrote in What Should We Be Worried About? by John Brockman: "Writer William Gibson once famously said that 'The future is already here—it's just not very evenly distributed.' I worry more that the past is here—it's just so evenly distributed that we can't get to the future."
What we know has a bearing on what we learn. What we know can not only limit if we learn but it limits what we learn. What we know acts as a filter to what we learn. We naturally filter out things that don’t fit with things we already know. We are quite adept at putting a spin on what we learn so that it is consistent with what we already know.
In other words, we may be taking in more information, we may be studying more but we are not learning or doing anything new. We are merely reinforcing what we already believe to be true and ignoring or explaining away that which doesn’t fit with what we know.
In what way is old thinking holding you back?
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There is No Magic in FailingDespite all the talk about making you feel better about inevitable failures, failure is only an opportunity if you learn from it and then act on it.
What if you actually orchestrated better failures? Designed useful failures instead of hit or miss failures?
Fail Better. “The right kind of failure instructs, refines, and improves ideas, work products, skills, capacities, and teamwork.” The idea is to “generate small, smart mistakes that enable your team its work requirements (a first-order performance goal) while building capacity, habits, and insight (the second-order, deeper change).”
To this end they offer the three-step Fail Better Method:
Launch your project. The goal of the launch phase is not to over plan and set things in stone, but to consider your project in context, anticipate outcomes as tied to a series of logical assumptions, pull together your resources, and get the right people involved. Plan your projects in such a way as to make any failures useful.
Build and refine. It can be helpful to think of your project as a cauldron for experimentation and learning—in which you will plan, act, and assess to decide the next step. Approach your project in cycles or chunks in which you plan, act, and assess, then take the next step, and even big projects become more tractable while enabling your team to learn and refine its plans.
Identify and apply what you've learned. The final step is embedding what you’ve learned not just within your team but organizationally.
No one can know exactly why things turn out the way they do. Even while learning from your mistakes, the corrective action is based on incomplete knowledge. You will need to “identify lessons learned while bearing in mind that your understanding is limited.”
Learning is a skill that is never taught, but it is a critical one as we go forward. A systems approach is essential. “Systems thinking teaches us that it’s more fruitful to take an endogenous view that seeks to explain how the results are a product of factors in which you play a part as well. You have much more power to shape outcomes if you can better understand how the problems and opportunities you face today are connected to your own past actions and are influenced by the structure of the industry, society, and ecosystem in which you play a role.”
Our biggest issues will not be solved with a single solution. Rather they will be solved bit-by-bit—even across groups—one effort at a time. Learning as we go.
Of Related Interest:
Learn or Die
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Learn or Die
Learning is impacted by our “reflexive ways of thinking, the rigidity of our mental models, and the strength of our ego defense systems.” So to a large degree is means overcoming our humanness.
We prefer to validate what we already know rather than look at evidence to the contrary. By and large, that’s a function of our ego. “In many cases, learning comes from mistakes or failures or other people disagreeing with us, which that means in order to learn, we often have to admit that we are wrong.” The author admits that “To become a better learner, I had to quiet my ego.” As a result he also became a better thinker and leader.
Negative thinking is toxic to learning. “In order to maximize our learning we have to be sensitive to and manage our emotions.” As a leader you need to be concerned about the environment of the people you lead.
“The litmus test of a learning organization is being receptive to information that goes against the established way and a tolerance for failure and mistakes.” To accomplish this not only should the environment be positive, but people need to be treated with respect, dignity and trust, mistakes should not be characterized as “personal failures but as the result of bad learning systems or too little effort,” people should also believe that they have some control over their actions, have a sense of self-efficacy and contribution.
Hess writes that “The U.S. Army Special Forces believes that adaptability—learning—is predicated on self-efficacy, resiliency, open-mindedness, mastery achievement motivation, and tolerance for ambiguity and uncertainty.”
Too often we sabotage our own learning by our need to be right. We need to be able to admit when we are wrong and quite frankly accept the “magnitude of our ignorance.” “Real learning, in most cases, requires us to change what we believe, and humble inquiry [open-mindedness with no predetermined or hidden agenda], helps us do that.”
Because we have difficulty seeing ourselves and examining our own assumptions, “learning is a team sport.” If we want to learn, we “must engage in effective learning conversations.” Learning conversations are conversations where we feel safe in disclosing ourselves to others. They bring about deliberate, nonjudgmental, non-defensive open-minded exchange. We learn from each other.
A particularly fascinating and eye-opening chapter is on Ray Dalio’s Bridgewater Associates, the largest hedge fund in the world. Ray Dalio and Bridgewater got onto Hess’ radar after Dalio published his Principles in 2010. (It is a 123 page compendium of Dalio’s beliefs and processes that he believes will lead to a successful life and business that is well worth the read.)
The culture at Bridgewater may seem extreme to some but there is no doubt that they are serious about growth and learning.
As Ray sees it, achieving one’s goals is more likely to occur if one strives to be an independent thinker by learning. That, in turn, requires one to be honest about one’s strengths and weaknesses and to deal directly with one’s weaknesses by accepting them, seeking and being open to feedback, and creating workarounds that mitigate one’s weaknesses.At Bridgewater everyone knows everyone else’s strengths and weaknesses. It’s part of their company-wide feedback loop. It’s based on truth which Ray believes “is the essential foundation for producing good outcomes.” “Searching for the truth and confronting one’s personal weaknesses in a radically transparent environment builds personal relationships.”
At Bridgewater they are just as concerned about how one arrives at an answer as they do the answer itself. They encourage people to be independent thinkers. A former Navy SEAL came to work at Bridgewater because he said the two cultures overlapped. “He said both organizations focus on learning, adaptation, recruiting high caliber people, and teaching them to be better thinkers and to relentlessly pursue constant improvement.”
Bridgewater has created a series of tools for use in evaluating employees and for employees to manage their personal growth” the Dot Collector and Dot Connector, Issues Log and Issue Log Diagnosis Card, Pain Button and Baseball Card.
With the Dot Collector allows anyone to give any other employee performance feedback. The Dot Connector is a database of feedback every employee has received from anyone. The data is grouped according to a list of seventy-seven attributes and then summarized to give each employee a picture of his or her feedback by strengths and weaknesses and by attributes.
The Pain Button app is based on Ray’s formula: Pain + Reflection = Progress. “The purpose of the pain app is for one to write down and reflect on the ‘pains’ one is experiencing in order to understand what’s causing them and to deal with those causes effectively.”
Ray himself is included in the process and is subject to evaluation by anyone in the company. Frankly, I have never read about an organization with such radical transparency. Hess says that in all of his research of over 100 high-performance companies over the past ten years, Bridgewater is the only business organization he has found that “has squarely faced our ‘humanness.’”
Learn or Die is a book everyone who is serious about learning and growth—personally or organizationally—should read. If you thought you were serious about it, Learn or Die will take you to a whole new level with tools, case studies, and insights that will challenge your commitment to learning.
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How to Accelerate Learning and Change LivesTeachers are the builders of the future.
In a book written for teachers, we find a valuable book for all leaders because leaders are teachers. Leaders are educators. In The Best Teacher in You, you will find the thinking and approaches behind highly effective teachers who accelerate learning and change lives.
There are two kinds of change that individuals experience: incremental change and deep change. “We frequently make incremental changes: We make adjustments, we elaborate on a practice, we try harder, and we exert a greater degree of control. In other words, we attempt to solve the problem using the assumptions we currently hold. Deep change is more demanding because it requires the surrender of control….It involves embracing purpose and then moving forward by trial and error while attending to real-time feedback.”
It is deep change that we seek to bring about as teachers and leaders. There are two views to making this happen: directive and co-creative. A directive perspective suggests the teacher directs and controls the classroom. “Teaching is a process in which a more expert person imparts knowledge or skill to a less expert person.”
A directive perspective is a place to begin but when we build on it, we grow into a co-creative perspective and we move beyond direction, control, discipline and repetition. “As the teacher and the students commit to a common purpose and form high-quality relationships, they become a system that has emergent possibilities. In a co-creative, collaborative environment, students hold each other accountable, leadership is shared, and new perspectives emerge. The teacher/leader becomes a facilitator.
In a practical way, the authors—Robert Quinn, Katherine Heynoski, Mike Thomas and Gretchen Spreitzer—have developed a framework consisting of four themes at the center of highly effective teachers' practice. It incorporates both the directive and co-creative perspectives. Each area of effectiveness is associated with particular skills and preferences and all the quadrants have value. After we identify in which of these areas we can find our individual strengths, we can then accelerate our development when we begin to stretch from a position of strength toward an area of growth. If we are very “red” for example, our effectiveness might improve if we became more “yellow” or “green.” A very helpful concept.
Here are a few ideas presented in the book from highly effective teachers:
Developing the desire to learn: “This process does not begin with her acting on the students. It begins with her acting upon herself. She does the internal work necessary to display her own enjoyment of learning…. [Finally the teacher] is no longer the center of attention, and neither are the students. At the center of attention is the process of learning. The class transforms from a hierarchy to an adaptive learning organization.”
Structure: “Structure is not his purpose. Structure serves his purpose.” “Structure and control are paths to freedom and learning.” “Structure and routine are there so students can work outside the box.” “I think the more structured and organized I am, the more creative we can be. Without structure it doesn’t work. We need organized chaos. We need some way to manage the mess. Structure and order free me.”
Enhancing relationships: Sarah’s “most immediate concern is how to negotiate the rift between the content she must teach and the real-life experiences of her students.” Students are often “passive observers of their education because the directive perspective is taken too far. She feels that overly directive teaching can minimize the emotional content of the curriculum. Rather than tell her students what is right or wrong, she wants them to engage and ‘negotiate’ difficult social issues so that they come to their own deep understanding of what is right and wrong.”
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Leading Views: Pervasive LearningDan Pontefract makes a point in his book, Flat Army, about learning at the speed of need. He quotes Samuel Johnson, “Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.” We can’t know everything but we as a connected leader, we do well if we know where we can find it.
Success in leadership is not about what you know but the knowledge you can access. We need to focus on continuous learning or what Pontefract calls Pervasive Learning: The switch from a “training is an event” fixed mindset to “learning is a collaborative, continuous, connected and community-based” growth mindset.
The skills we need now are reflected in this statement from British Columbia’s Ministry of Education:
[The current curriculum] tends to focus on teaching children factual content rather than concepts and processes – emphasizing what they learn over how they learn, which is exactly the opposite of what modern education should strive to do. In today’s technology-enabled world, students have virtually instant access to a limitless amount of information. The greater value of education for every student is not in learning the information but in learning the skills they need to successfully find, consume, think about and apply it in their lives.
How do Leaders Gain Deep Insights?Reality and truth and hard for leaders to come by—especially if they think they are the repository of all truth. Leaders can easily get swept up in the “truth” perpetuated by the faithful that surround them.
Like in Han Christian Anderson’s story, naked kings parade before followers too insecure and fearful to tell them they have no clothes on. These naked kings begin to believe that the world is a fixed landscape that they only truly understand.
Nigel Nicholson believes a way out is Management By Wandering Around. He writes in The “I” of Leadership, that “leaders need ways of getting under the wire; to penetrate the defenses and illusions that thickly sprout around all the interstices of power in organizations.”
Napoleon sleeping, wrapped in a blanket on the battlefield alongside his men; Gates inviting emails from the ranks of his global Microsoft empire; company patriarch Raymond Ackerman continually touring the stores of his South African Pick-n-Pay grocery chain; and numerous hands-on business leaders the world over walking the job in an unscheduled, intimate manner, chatting to their people.
Gaining insight means:
Getting out and talking to people you don’t normally rely on for information. For better or worse, Nicholson explains that people tell their leaders what they want to hear in order to be thought of well, to keep them confident in their own beliefs and out of the fear to remain on the winning side. Unfortunately, while this keeps the leader comfortable and warm, it also makes them delusional. The leader must break organizational designs that conspire to “separate leaders from their people and the truths they have to tell.” Gaining insight means cultivating quality feedback.
Of course, all of this makes the issue of humility that much more difficult. Without humility we can’t learn and become stuck in a cycle of repeating the same thinking and patterns of behavior we always have—often to our own detriment.
Nicholson writes, “the best bosses teach their people that they really do love the truth and are not afraid of it, even when it may reflect badly on them, but many doubletalk, like the remark of the legendary movie mogul, Sam Goldwyn, who reputedly said:”
I don’t want yes men around me. I want people to tell me the truth, even if it costs them their jobs.
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Antifragile or How We Become FragileAntifragile, Nassim Nicholas Taleb reports on things that are fragile and things that are antifragile and how they became that way.
Taleb says antifragile isn’t resilience given his narrow definition of it. It’s more. Resilience survives. Things that are antifragile don’t just survive, they get better with random event and shocks. The opposite is fragile. Though often unintentionally, we tend to make things fragile.
We have been fragilizing the economy, our health, political life, education, almost everything … by suppressing randomness and volatility. … Complex systems are weakened, even killed, when deprived of stressors. Much of our modern, structured, world has been harming us with top-down policies and contraptions which do precisely this: an insult to the anitifragility of systems.By trying to make things simple and linear we run the risk of underestimating randomness and its role in everything. And more importantly, we fail then to benefit from them. Thus while we may be resilient or robust, we are not antifragile. “You only get a measure of order and control when you embrace randomness,” says Taleb.
Our character should be antifragile. Random events should serve to make you better than before. Rules are fragile. Principles are resilient. Virtue is antifragile. Classroom learning is fragile. Real life and experiential knowledge are resilient. Real life and a library are antifragile.
Success actually makes us fragile. We need to be antifragile to survive it.
“When you are fragile, you depend on things following the exact planned course, with as little deviation as possible—for deviations are more harmful than helpful.” Mistakes and successes—especially those of others—give us a lot of information. If we can learn from them, they can make us antifragile. Taleb writes:
My characterization of a loser is someone who, after making a mistake, doesn’t introspect, doesn’t exploit it, feels embarrassed and defensive rather than enriched with a new piece of information, and tries to explain why he made the mistake rather than moving on. These types often consider themselves the “victims” of some large plot, a bad boss, or bad weather.Randomness is not a bad thing. We make our organizations fragile when we are overprotective; when we try to iron out all of the variations and wrinkles that are a part of life. The longer we go without randomness, without variations, without setbacks, the worse the consequences when the unpredictable occurs. “Preventing noise makes the problem worse in the long run.” Yet we still think we benefit from protecting people and organizations from volatility—from life. It’s a practice with unintended yet harmful side effects. A fact of life: “no stability without volatility.” A little confusion can lead to teachable moments, growth and stability.
Antifragile is an interesting and at times entertaining read. Taleb borrows from all disciplines to explain “how to live in a world we don’t understand or, rather, how not to be afraid to work with things we patently don’t understand, and, more principally, in what manner we should work with these.”
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Restoring Your Ability to ChooseWe all like to think we are in charge of our choices. But the fact is that most of the time we are reacting, not choosing. Most of what we label choice is habit. We’re really on automatic. It can even lead us to think that we have no choice. Only when we pause—slow-down to think and reflect—are we exercising our ability to choose.
The Power of Pause that a pause is “any space between an action and your reaction.” And it’s vitally important:
Today you need the ability to discern what lies beneath people’s words, their reactions, or their silence. If you don’t build the neuropathways in your brain to pause, to momentarily disengage your automatic reactions, you can trigger a chain reaction that derails your best intentions and strategies.Guilmartin lists seven cues that a pause is in your best interest. It’s time to pause if you are thinking, feeling, or saying:
Professional Effectiveness and Personal Fulfillment
Not surprisingly, the equation references an all-important addend, humility. Humility should fuel your curiosity and drive the need to pause. Guilmartin explains that “in situations where you think you know enough, pausing to wonder what you don’t know is a vital, even game-changing leadership skill.”
The twelve practices are:
Of Related Interest:
Consider: Harnessing the Power of Reflective Thinking in Your Organization
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Consider: Harnessing the Power of Reflective Thinking in Your OrganizationPeter Senge, founder of the Society of Organizational Learning and senior lecturer at the MIT Sloan School of Management, once observed, “Most managers do not reflect carefully on their actions.” Most managers are too busy “running” to reflect.
While reflection seems to have no place in a competitive business environment, it is where meaning is created, behaviors are regulated, values are refined, assumptions are challenged, intuition is accessed, and where we learn about who we are.
Some of the greatest barriers to getting the results we want lie within us. Growth happens when we stop repeating our habitual patterns and behaviors and begin to see things in a new way and in the process, discover the power to create the results we want. That makes Consider: Harnessing the Power of Reflective Thinking in Your Organization, one of the most important books you’ll read this year.
He defines think time as “the purposeful elevation of chunks of our work time, forged within densely packed schedules. It forces the consideration of core significant and pending decisions, outside of cursory overviews and immediate response…. Reflection is the deliberate act of stepping back from daily habits and routines (without looming and immediate deadline pressures), either alone or within small and sequestered groups. It’s where meaning is derived through reconsideration of fundamental assumptions, the efficacy of past decisions and the consequences including the downside of future actions. It’s where space is given for the ‘totally unexpected’ to emerge.”
Even if we can agree on the value of think time, we still regard it as a luxury. There’s just no time. But what emerges from Forrester’s research is the fact that we can’t afford not to. It is at the core of what allows a business to thrive. It’s what we don’t know that has a disproportionate impact on us personally and organizationally. We don’t really see the reality we face. Reflection in effect, expands our perspectives and thus reveals to us more options and that gets to the heart of what leadership is all about. The point is to make the unseen seen so we can act on it.
Forrester interviewed Sarah Sewall who worked with General Petraeus and others to rewrite the military’s counterinsurgency doctrine. Sewall noted, “We are now in a world of increasing specialization, where people get narrower and narrower in their viewpoints in order to become more expert and ‘useful.’ My view is that people become more myopic in how they can think about problems and solutions. We wind up shuttered in our ability to think about possibilities.” This tendency is best counteracted by think time and reflection; being able to back away and incorporate more and varied thinking.
Forrester asks, “What is the last document or strategy you can point to as a ‘product of reflection’ built with all parts of the organization and senior-level involvement? If you can’t cite one, it may indicate a culture that values immediacy and the short term over reflection and scalable problem solving.”
Recognizing the need for reflection and actually doing it are two different things. Reflection is a discipline. General Petraeus told Forrester that “he forces bursts of reflection into his day, where he pauses to read, think, and then moves to the next iteration—recognizing that thoughtful insights are not born through real-time analysis.”
Forrester suggests that we set time aside for a meeting with oneself. “It isn’t hard to book a meeting with yourself, when you are off-limits to everything but your thoughts.” He notes too, “The power of reflection lies not in how much time we allocate to it. The power of reflection lies in how we choose to use that time and what structure we bring to the fleeting disjointed moments we are afforded.”
While some situations required his immediate action, Forrester describes how Lincoln “developed ways to force time to think (if even only for a few minutes) before acting. Even Lincoln had to resist the “instantaneous nature of the telegraph.”
Some organizations he has studied have adopted a no internal e-mail Friday policy and other ways to temporarily disconnect from technology. Although these ideas may not work for you, the point is made so that you might consider the impact these technologies are having on the productivity and well-being of your staff. There is always one more e-mail and it will control you if you let it.
“When overworked people declare that they ‘just don’t have time to think,’ leaders have a choice: They settle for the status quo and declare that it’s the best way the world works today, or they can insist that reflection is a strategic business enabler,” says Forrester. As an organization you can either educate for it, make it an expectation—a cultural norm—or treat it as a “do it on your own time” activity and pay the price. Leaders need to understand and demonstrate by example that reflection—taking time to consider—is not wasted time.
Reflection is the first step in coming to understand how we are connected to our outcomes. Until we see the relationship between the two, we cannot make deep, lasting change and bring thoughtful behaviors to bear on the situations we find ourselves in. Our thinking creates our reality. If we do not reflect on our thinking we stand to miss our connection to the whole.
Consider offers a way to break the pattern of continuous partial attention that seems to be our default position in this technological age. It helps to disrupt the habitual thinking that drowns out the reflective, critical thinking we need to become fully present and effective. Consider isn’t a fad. It is the bedrock of successful leadership and living.
Upcoming: I asked some leading minds about the discipline of reflection. So, for the rest of the week, I’ll share their thoughts on this important topic. Look for valuable insights from John Kotter, Mark Sanborn, Brian Orchard, Marshall Goldsmith, John Baldoni, Tom Asacker, James Strock, and Jeremy Hunter.
More in this Series:
Taking Another Look: Leading Minds on Reflection Part 4
Taking Another Look: Leading Minds on Reflection Part 3
Taking Another Look: Leading Minds on Reflection Part 2
Taking Another Look: Leading Minds on Reflection Part 1
You Already Know How to Be Great
Alan Fine states in You Already Know How to Be Great, that performance improvement is most often an issue of reducing the interference that’s getting in the way of using the knowledge we already have. Fine says that we have to get right the three elements that facilitate the use of the knowledge we already have. They are:
Faith: Our beliefs about ourselves and our beliefs about others. High performance is more likely when we believe that we can learn and do better. The absence of Faith could be described as insecurity.
Fire: Our energy, passion, motivation, and commitment. High performance is more likely when we are excited about learning and doing. The absence of Fire could be described as indifference.
Focus: What we pay attention to and how we pay attention to it. High performance is more likely when we pay attention in a way that will quiet our minds. The absence of Focus could be described as inconsistency.
High performance happens when we “get rid of the interference that blocks these natural, inherent human gifts.” Focus is the most powerful tool for removing distractions and thus the “most effective way to release Faith and Fire.” If we “create a singular focus on one or more critical variables of the task, we’re far more likely to create the flow state that creates high performance.”
More than instructing, Fine believes we would be better off looking to what is blocking Faith, Fire, and Focus in our organizations, performers, families and teams. Unleashing these qualities facilitates the use of knowledge.
As managers, leaders, coaches, or parents, we’re incredulous to think (or more likely, it never even occurs to us to think) that without our excessive instructing, regulating, controlling, directing, and intervening, people might actually be able to perform with greater confidence, more enthusiasm, and more effective focus.Fine introduces the GROW process as a way of creating focus. The process asks: “What is my Goal? What’s the Reality? What are my Options? What’s the best Way Forward?
GROW increases Decision Velocity [the speed and accuracy with which we make decisions]. It helps reduce interference, clarify thinking, identify options, and chunk down the challenge into doable tasks. It unblocks Faith, Fire, and Focus and frees people to use the Knowledge they already have.
As leaders, we tend to approach most situations by providing more information. We actually nourish the expectation that we are to be telling people what to do, when we really need to be working to help them get what’s inside of them out. Fine calls this inside-out coaching. It’s less about providing more Knowledge and more about releasing the Faith, Fire and Focus that's already there in the performer. It’s more Focus coaching than it is Knowledge coaching. “It’s easy for coaches to get blindsided by what they think people have to pay attention to—to get so focused on the task that they miss the window through which a person can actually pay attention.”
“When leaders simply tell people what to do (which is often the case), the result is often a lack of engagement and accountability on the part of the employee and little or no performance improvement. One of the primary observable signs of an outside-in approach is people constantly asking managers, leaders, teachers, or parents what to do.” As a coach, the biggest challenge isn’t the performer; it’s your own interference.
You Already Know How to Be Great is about coaching ourselves and others to remove the interference that is blocking performance. It is full of applications of inside-out coaching and the GROW process he advocates. As such, it is an indispensable book for coaches or leaders of all types.
quickpoint: Getting Out of the Way
Do You Argue With Reality?
“Instead of getting the results we want,” says Cy Wakeman, “we end up with reasons, stories, and excuses for why things didn’t work out—leading to more drama, disengagement, judgment, and ineffective leadership.”
In Reality-Based Leadership, Wakeman presents a much-needed wake-up call. We can ditch the drama by getting in touch with what is. Quit making up stories. Quit arguing with reality. Ditching the stories that are causing us stress. “We all tell ourselves stories and live with the resulting drama.” It sounds like:
“I shouldn’t have to do this—it’s not part of my job description.
“Our department is always having to clean up after others’ mistakes.”
“The boss just doesn’t get it.”
“Management only care about the bottom line.”
“You are arguing with reality whenever you judge your situation in terms of right and wrong instead of fearlessly confronting what is.” You need to respond to the facts, not the story you create about the facts. This is easier said than done. Interwoven in our stories are our egos, insecurities and identities. (At one point Wakeman suggests we ask, “Who am I as a manager or as an employee when I believe this story?”) We like our stories. They make us look better. They place the blame somewhere south of us. If other people are always coming up short in our stories, then it’s all about us. But letting go of our stories is not always easy as we have a lot invested in them.
Too often our criticism is about setting us apart from others and not about helping them. It says a lot more about us than it does those it is directed towards.
Wakeman says, “When you are judging you are not leading.” In her analysis of case study about Steve and a team he dreaded working with, she concludes, “his biggest obstacle is his belief that they are a negative group. What if he just dropped that whole story and simply responded to reality directly? The phone rings? Answer it. The team asks a question? Answer it, or teach them where to find the answer. The team shares what worked in the past? Listen and lead them into the future. The team requests some time with the leader? Engage with them—lead! When Steve began to lead the team rather than judge and criticize, the team began to change for the better.” She adds, “When you focus your energy on what you are able to give And create rather than what you receive, you are truly serving.”
Do you see any applications in what you and involved in? Wakeman insightfully writes: “What is missing from a situation is that which you are not giving.”
Operating out of a judging mindset of “I know” or “I am right” effectively shuts down the potential to learn or accomplish anything. Moving on based in reality requires setting the story aside and asking, “If I set the story aside, what would I do to help?”
The minute you start judging is the very minute you quit leading, serving and adding value. When you’re in judgment, you are dealing with your story—not with reality. Wakeman suggest that when you get off-track:
The Reality-Based Leader’s Manifesto
Timeless Advice from a Father to a DaughterThe Man Who Sold America by Jeffrey Cruikshank and Arthur Schiltz was for me, hard to put down. It is the retelling of the inspiring and remarkable life of Albert Lasker (1880-1952). Lasker has been called the “father of modern advertising.” He had an eye for talent and worked with them to transform the advertising agency from mere brokers to a creative force to build businesses. He developed “reason why” advertising—salesmanship in print.
He made Palmolive and Pepsodent household names and invented the "Sun-Maid" and "Sunkist" brands. He made millions for Quaker Oats, Goodyear, Frigidaire, Lucky Strike and Kimberly-Clark and in the process made millions for himself. He advanced millions to friends during the Depression (most of the loans were never repaid) and when prudent, loaned money to clients to finance their advertising campaigns.
Lasker was a major investor in the Chicago Cubs. He persuaded William Wrigley to join him in investing in the team. To help the chewing-gum magnate sell more product he pushed to change the name of Cubs Park to Wrigley Field.
Masterminding the “idea side” of political campaigning, he brought together politics and advertising to help Warren G. Harding win the presidency in 1920. The Hardings and Laskers became good friends dining together at the White House three or four times a week.
Aided by his personal relationship with many leading businesspeople he “applied the insights he gained in one context to give advice in others.” The legendary David Sarnoff of RCA said of him, “Give him an equal knowledge of the facts and I’d rather have his judgment than anybody else I know.”
On October 29, 1935, his daughter Mary came to work for him at Lord & Thomas. He left a note on her desk on her first day of work:
My darling Mary,Just One More: In 1938, Lord & Thomas hired the obscure comedian Bob Hope to pitch Pepsodent on the radio.
Although Lasker enjoyed making and consorting with the stars—and in one case, marrying them—he remained largely unimpressed with them. One day, the head of Lord & Thomas’ broadcast department reported to Lasker that Hope was grumbling about his contract with the agency. “Mr. Lasker,” the subordinate said, “Bob is very unhappy. He says he just can’t put the show together for $4000 a week. He must have $6,000.” “Just between us,” Lasker replied dryly, “I’d rather have Mr. Hope unhappy at $4000 than unhappy at $6,000.”
How Many Surface Areas Do You Have?
In The Power of Pull the authors share their conversation with entrepreneur Jack Hidary. He explains that people overlook obvious situations because they “paint themselves into a corner such that their entire interaction with the outside world is mediated through this one facet. Then they’re unable to critically analyze where they are. That’s how they end up going down with the ship.”
This is important because as authors John Hagel III, John Seely Brown and Lang Davison point out, “If we are going to succeed in this rapidly changing world, we face two challenges: making sense of the changes around us, and making progress in an increasingly unfamiliar world.” To do this we need to approach what we do in a way that allows us to be in the flow of knowledge and open to serendipitous events that inform us of things we didn’t know and didn’t even know we were looking for.
That approach they call pull: the ability to draw out people and resources to address opportunities and challenges. It’s different than push. Push predetermines our needs and then creates systems and standardized processes designed to provide what we need when we need it. It says, “I know better than you. Do this, not that.” It says, “I know. Here’s what you do.” On the other hand, pull says, “I don’t know. I’ll seek.”
The pull approach works to help us to find and access people and resources when we need them, the ability to attract people and resources that are relevant and valuable and then to pull from ourselves the insight and performance required to achieve our potential.
The attract aspect of pull is critical. In a world that is changing so quickly, we often don’t even know what we are looking for or the questions to ask to get there. It calls for a different approach. It increasingly depends upon serendipity. You need to increase your surface areas. You need to look for ways to pull people and their knowledge toward you. “If you want to find out what it is you don’t know that you don’t know, you need to hang out with other people who might already know it.”
We need serendipitous encounters with people because of the importance of the ideas that these people carry with them and the connections they have. People carry tacit knowledge. … You’ve got to stand next to someone who already knows and learn by doing. Tacit knowledge exists only in people’s heads. As edges arise ever more quickly, all of us must not only find the people who carry the new knowledge but get to know them well enough (and provide them with sufficient reciprocal value) that they’re comfortable trying to share it with us.The authors claim that serendipity in certain respects can be shaped. Of course luck is involved, but we can materially affect it by our actions. We need amplifiers and filters. Amplifiers “that can help us reach and connect to large groups of people around the globe that we do not know.” Filters “that can help us to increase the quality as well as the number of unexpected encounters and ensuing relationships that are truly the most relevant and valuable.” We can manage serendipity by:
Multipliers: How the Best Leaders Make Everyone Smarter
How we relate to those two words will determine how we lead. Consider two assumptions that lie at the opposite ends of the spectrum:
• Really intelligent people are a rare breed and I am one of the few really smart people. People will never be able to figure things out without me. I need to have all the answers.
• Smart people are everywhere and will figure things out and get even smarter in the process. My job is to ask the right questions.
What you believe has a big impact on the performance, engagement, loyalty and the transparency you find with those you lead and interact with. In Multipliers: How the Best Leaders Make Everyone Smarter, authors Liz Wiseman and Greg McKeown refer to those with the mindset represented by the first assumption as Diminshers and those with the mindset represented by the second assumption as Multipliers. It explains why some leaders create intelligence around them, while others diminish it.
The value of Multipliers is that is shows what these assumptions about people look like in practice and how they are reflected in your behavior. How would you approach your job differently if you believed that people are smart and can figure it out? With a Multiplier mindset, people will surprise you. They will give more. You will learn more. What kind of solutions could we generate if you could access the underutilized brainpower in the world? How much more could you accomplish?
It’s not that Diminishers don’t get things done. They do. It’s just that the people around them feel drained, overworked and underutilized. Some leaders seem to drain the “intelligence and capability out of the people around them. Their focus on their own intelligence and their resolve to be the smartest person in the room [has] a diminishing effect on everyone else. For them to look smart, other people had to end up looking dumb.” In short, Diminishers are absorbed in their own intelligence, stifle others, and deplete the organization of crucial intelligence and capability.
Multipliers get more done by leveraging (using more) of the intelligence and capabilities of the people around them. They respect others. “Multipliers are leaders who look beyond their own genius and focus their energy on extracting and extending the genius of others.” These are not “feel good” leaders. “They are tough and exacting managers who see a lot of capacity in others and want to utilize that potential to the fullest.”
The authors have identified five key behaviors or disciplines that distinguish Multipliers from Diminishers. You are not either/or but are somewhere along a continuum. These are all learned behaviors and have everything to do with how you view people. We don’t have to be great in all disciplines to be a Multiplier, but we have to be at least neutral in those disciplines we struggle with.
They have developed an assessment tool you can use to see where you are. Importantly, the first place to begin is with your assumptions about people. If you don’t have that straight the rest is just manipulation.
As with most behaviors, we do them because we feel we have to. They are self-perpetuating. We jump in where we shouldn’t and come to the rescue. Under our “help” (domination) people hold back thereby reaffirming our belief that they just couldn’t do it without us. And they can’t or rather won’t. Instead they quit while still working for us or move on.
We see this in ourselves, in others and in organizations of all types. Leaders are especially prone to run over people, because after all, they have the vision, the know-how and the desire to get it done. We have to slow down and remember that we are not there just to get the job done, but to develop others to get the job done. They can (and need to be able to) do it without us. It’s our job to show them how.
In many ways, as leaders, we can become accidental Diminishers. The skills that got us into a position of leadership, are not the same skills we need to lead. Leadership requires a shift in our thinking. Wiseman and McKeown write, “Most of the Diminishers had grown up praised for their personal intelligence and had moved up the management ranks on account of personal—and often intellectual—merit. When they become ‘the boss,’ they assumed it was their job to be the smartest and to manage a set of ‘subordinates.’"
Here are some thoughts—out of context—from the book that will get you thinking:
“Marguerite is so capable she could do virtually any aspect of girl’s camp herself.” But what is interesting about Marguerite isn’t that she could—it is that she doesn’t. Instead, she leads like a Multiplier, invoking brilliance and dedication in the other fifty-nine leaders who make this camp a reality.
One leader had a sign on her door: “Ignore me as needed to get your job done.” She told new staff members, “Yes, there will be a few times when I get agitated because I would have done it differently, but I’ll get over it. I’d rather you trust your judgment, keep moving, and get the job done.”
The path of least resistance for most smart, driven leaders is to become a Tyrant. Even Michael said, “it’s not like it isn’t tempting to be tyrannical when you can.”
Policies—established to create order—often unintentionally keep people from thinking. At best, these policies limit intellectual range of motion as they straitjacket the thinking of the followers. At worst these systems shut down thinking entirely.
“It is just easier to hold back and let Kate do the thinking.” [They resign: “Whatever!”]
It is a small victory to create space for others to contribute. But it is a huge victory to maintain that space and resist the temptation to jump back in and consume it yourself.
An unsafe environment yields only the safest ideas.
[Multipliers] ask questions so immense that people can’t answer them based on their current knowledge or where they currently stand. To answer these questions, the organization must learn.
His greatest value was not his intelligence, but how he invested his intelligence in others.
The Right FightThe Right Fight.
The book is based on a counterintuitive premise: In an environment where alignment is the only goal, alignment robs us of necessary dissent, of the checks and balances that mitigate risk, and of the tensions that create innovation and sustainable value. In short, you need to systematically orchestrate the right fights but … you need to fight them right.
The Right Fight principle is based on the idea that you learn and grow by the right amount of friction and stress. “A certain amount of healthy struggle is good for organizations and for individuals. Indeed, people and organizations perform optimally when they are under the right kinds and amounts of stress.” They add, “With alignment and properly managed tension, organizations hit a sweet spot and start realizing their potential.”
Citing a studies by Theresa Wellbourne of eePulse, the single greatest predictor of poor performance is when employees are happy or complacent and thus unmotivated to change. The second greatest predictor is when employees are overwhelmed. Both groups exhibit a low level of energy. They conclude that, “Tension in the right measure creates the emotional energy people need to change.” The trick for leaders is to avoid these extremes. “Knowing where and when to use tension is critical. Knowing how to work through the tension is equally important.”
They lay out three principles that identify right fights and three more principles that clarify the rules of engagement. The first three Right Fight Principles will help you in identifying and eliminating destructive tensions:
Right Fight Principle #1: Make it Worth Fighting About. Make it Material. “A right fight has to create significant value, require integration of multiple perspectives, and change the way work gets done in an organization. In short, a material fight is worth the trouble.”
Right Fight Principle #2: Focus in the Future, Not the Past. “Obsession with past performance, or intense interest in decisions made months or even years before, is a dead giveaway that your organization is stuck in a wrong fight.”
Right Fight Principle #3: Pursue a Noble Purpose. “Right fights connect people with a sense of purpose that goes beyond their own self-interest, unleashing profound collective abilities to create in ways they didn’t think possible.”
The final Right Fight Principles guide you in fighting right fights right:
Right Fight Principle #4: Make it Sport, Not War. “Right fights, like sports, have to have rules. One of the key tasks for leadership in a right fight is to define the parameters so everyone involved understands how to participate and what it takes to win.”
Right Fight Principle #5: Structure Formally but Work Informally. “You need to structure right fights through the ‘formal organization,’ but work out the tensions created by those fights through the ‘informal organization.’”
Right Fight Principle #6: Turn Pain into Gain. “There is a fine line between productive tension and destructive distress, and no two people draw that line in exactly the same place. For right fights to be fought right, leaders need to make sure no one is put under unbearable pressure. Turning pain into gain requires leaders to relate to their team members as individuals and to figure out what creates synergy, stretches skills, and honors outcomes for each of them.”
There are case studies to illustrate each of these principles in action. It’s easy to see the negative side of tension: focusing on the past, stigmatizing the losers, fighting over turf. “But without tension, nothing moves.” Tension creates an opportunity for leaders to help their organizations fight the right fight.
Of Related Interest:
Focus on the War, Not the Battle
A Pyrrhic Victory
Education Makes a Difference in How We Treat Each OtherMuch of what we do everyday involves some kind of teaching—conveying information to others. We can be enlightened by the discussions from the educational arena on what it means to teach and how people learn. Teaching done right is really a labor of love. It’s having a mind oriented toward the future; seeing a bigger picture beyond what is actually being taught in the present.
Affiliated with the University of Chicago, the Laboratory Schools were founded by American educator John Dewey in 1896. Director, David Magill, delivered a speech on opening day this last September. I'm sharing some of his remarks for our consideration as it has obvious application to our role as leaders:
Magill says that the faculty at the Laboratory Schools are carefully chosen not just for their expertise but “because of their character and because they believe that education can make a difference in how human beings treat each other.”
This summer I read a very interesting article with the title “Higher Education Is Stuck In the Middle Ages–Will Universities Adapt or Die Off in Our Digital World?” Its premise is that universities are losing their monopoly on higher learning to the world-wide-web, as the Internet has suddenly become the global platform for the exchange of knowledge between people. Listen to this quote:
The old style lecture, with the professor standing at the podium in front of a large group of students, is still a fixture of university life on many campuses. It’s a model that is teacher-focused, one-way, one-size-fits-all, and the student is isolated in the learning process. Yet the students, who have grown up in an interactive digital world, learn differently. Schooled on Google and Wikipedia, they want to inquire, not rely on the professor for a detailed roadmap. They want an animated conversation, not a lecture. They want an interactive education, not a broadcast one that might have been perfectly fine for the Industrial Age or even for boomers. These students are making new demands of universities, and if the universities try to ignore them, they will do so at their peril.Just as some Universities may be at peril, I know that pre-collegiate education is in trouble at many schools, both public and private. With discovery, creativity, and well roundedness being pushed to the background while measuring success through federal and state testing programs remains politically popular, it is not surprising that both home instruction and on-line programs keep growing at exponential rates.
The structure of a Laboratory Schools’ education, from nursery through high school, demands thinking and learning for all, as opposed to it being an option for only the self-motivated. Do + Think = Learn was from the beginning, is today, and must in the future be our main thing.
This coming Saturday, our youngest daughter is getting married in Denver, Colorado. …During the time that I was preparing these remarks, I was also thinking ahead to her wedding and what advice I might give her. … Ironically, I found some parallels with the institution of marriage and this wonderful profession that we chose and would like to practice what I intend to say to her by sharing a few nuggets of wisdom with you.
1. Marriage is not just between two people. Inheriting your spouse’s family is part of the deal. Likewise, working with someone else’s children is not an isolated act. It is done under scrutiny, loving and otherwise, and as a member of a much larger community.
2. Marriage partners need to know, show, and grow their core values. Likewise, we need to remind ourselves why we chose this profession, be able to express what is at the core of our school’s experience, and reject complacency as we become more experienced. It is those core values, not your new home nor our buildings that, in the end, will matter the most.
3. Marriages that last and stay happy are those in which the partners keep falling in love at least once a year. Likewise, our best work occurs when we keep immersing ourselves and falling in love with what we do. So, on this first day of the 2009-2010 school year, renew your vows, and may you once again fall in love.
What Prevents Me From Learning Here and Now?Could we be looking at success and failure in the wrong way? Fritz Roethlisberger, former professor at Harvard Business School and author of Man-In-Organization (1968), found that students that were preoccupied with success or failure couldn’t concentrate on their studies. The common thread he found in the cases is that they all viewed success and failure as an either or proposition; either their project was a success or it was a failure. Roethlisberger called it a false dichotomy.
Roethlisberger said that projects can be both a success and a failure or neither a success nor a failure. What is lacking with this kind of thinking is “the notion of adventure.” He adds, “There is little or no place for exploration and experiment. They work so hard in preventing themselves from making mistakes that they never learn anything at all.”
A preoccupation with success in the future, says Roethlisberger, makes it difficult to relate to the present. You end up asking the wrong question: “What is the secret of success?” Instead they should be asking “what prevents me from learning here and now?” When we are overly preoccupied with the future we miss the present where learning and growth take place. We need to stop viewing the present as the means and the future as the end. The future is really just another present when it comes and a new opportunity to learn. If we treat the present as nothing until we achieve success, we miss the significance of the present.
To ask “am I a success or a failure” is a silly question argues Roethlisberger. We are all both a success and a failure. The question is “What are we learning in our present situation?”
Your Acknowledgment ListI want to draw your attention to two closely related posts by Rick Smith. They address important issues. The need to get good, solid support and feedback and the importance of appreciation. Here are some of the key points:
"Earlier in my career I was an executive recruiter, and what always struck me is just how lonely these men and women were. Not Tom Hanks on a desert island lonely – these people were surrounded by people clamoring for their attention. Rather, they were lonely in the sense that they rarely if ever could find a safe place to collaborate with peers around real problems. Their superiors were always looking for the answers, their subordinates were looking for direction. When they were able to interact with those outside of their companies, it was almost always at functions for their industry (i.e. their competitors). Everywhere these executives go, that have to present themselves as if they know the answers, as if they are supremely confident. But guess what? Even the most heralded execs share the same uncertainties as the rest of us. They just aren’t allowed to show it.
"Peer support is critical to any career. But the higher you go in a leadership role, the fewer opportunities you have to lean on peers for deliberation and problem solving. For any leader (yes, including the president), maintaining a trusted support network of true peers is critical.
"To address this issue, I started World 50, Inc. in 2004, initially bringing together the world’s top 50 marketing executives (in a group called Marketing 50). For this small group of executives, it was as if a light was suddenly turned on. These people were STARVED for a safe environment. Their insecurities and frustrations came spilling out as if from a pressure cooker. They immediately jumped in a started to help solve each other’s problems. As one member commented, “It was as if I was talking to myself a year from now. How valuable is that!” Our firm quickly launched similar peer groups for nearly every office in the executive suite, with each group addressing this same, basic need.
"The days of “buying” people’s time, effort and attention are over. We are all volunteers. We actively choose who we will work for, and how hard we will work for them. We choose who our clients and partners will be. We choose whom to let into our inner circle of friends, those whom we will offer unconstrained support. And we choose our “weak ties,” those outside of our day-to-day whom we will offer a new idea or perspective, and occasionally our direct assistance.
"To be successful, you need to earn every relationship. Leadership in the 21st century is based almost entirely on one’s ability to recruit and inspire others toward the future you are trying to create.
"This thought became very clear to me this week, as I sat down to write the acknowledgments section for my next book, The Leap: How Simple Changes Can Propel Your Career from Good to Great (September 2009). Within an hour, I had cited nearly 100 people who had made a material contribution to my life’s successes in just the last few years.
"Take a moment to write down your Acknowledgment list. Have you taken time to let them know you are grateful for their contributions? Would you show up on their acknowledgments list? How many volunteers do you have working for you?"
What is the Secret of Great Performers?Malcolm Gladwell tells us in Outliers that when it comes to success, context is everything. Only by asking where a person comes from can we understand who succeeds and who doesn’t. Geoff Colvin would agree but there’s more. In Talent is Overrated, Colvin rightly asserts that “great performance is in our hands far more than most of us ever suspected.”
When many people never become outstandingly good at what they do, no matter how many years they spend doing it, why do some people become excellent at what they do? Colvin convincingly argues that in general, it’s not innate gifts or intelligence, but what researchers call deliberate practice that creates world-class performers. A study by Anders Ericsson and his associates concluded that “the differences between expert performers and normal adults reflect a life-long period of deliberate effort to improve performance in a specific domain.”
Deliberate practice is not your normal practice. It contains several important elements: it’s designed specifically to improve performance (usually with a teacher or coach), it can be repeated ad nauseam, feedback on results are continuously available, it’s highly demanding mentally (focus and concentration), and it isn’t much fun. Add passion and the good news is that great performance is not reserved for a preordained few. It is available to everyone.
Colvin’s homework makes a great case for the idea that leaders are developed. What is alarming is Colvin observation that “At most companies—as well as most educational institutions and many nonprofit organizations—the fundamentals of great performance are mainly unrecognized or ignored.” He writes that organizations that apply the principles of great performance follow several major rules:
Outliers: Understanding the Context of Success
Outliers: Understanding the Context of SuccessA lot has been written of late about superior performance that often sets conventional thinking on its head. We often assume genius and success is the result of natural gifts and if you don’t have it, then you don’t have it. But research is demonstrating that great performance is more about what we do after we are born than we ever thought. People don’t rise from nothing.
In his new book Outliers (men and women who do things out of the ordinary), Malcolm Gladwell writes:
We pretend that success is exclusively a matter of individual merit. But there’s nothing in any of the histories we’ve looked at so far to suggest things are that simple. These are stories, instead, about people who were given a special opportunity to work really hard and seized it, and who happened to come of age at a time when that extraordinary effort was rewarded by the rest of society. Their success was not just of their own making. It was a product of the world in which they grew up.Gladwell provides countless stories and examples of successful people—Bill Joy, Bill Gates, the Beatles, Chris Langan and others—and draws interesting connections about their success. Successful people must be considered within the context of their culture and the people that surrounded them. “The values of the world we inhabit and the people we surround ourselves with have a profound effect on who we are.”
The people who stand before kings may look like they did it all by themselves. But in fact they are invariably the beneficiaries of hidden advantages and extraordinary opportunities and cultural legacies that allow them to learn and work hard and make sense of the world in ways others cannot.If you look hard enough, there is a pattern of achievement. It’s a fascinating read.
You can see a video of Gladwell’s presentation at the 2007 New Yorker Conference 2012: Stories from the Near Future.
What is the Secret of Great Performers?
Learning Is the WorkThe Six Secrets of Change that “consistency and innovation must go together, and you can achieve them through organized learning in context.” It’s “the integration of the precision needed for consistent performance (using what we already know) with the new learning required for continuous improvement.”
This requires a thorough understanding is what you are doing and the critical tasks that make that happen. By first nailing down the “common practices that work so that you can get consistent results” you are “freeing up energy for working on innovative practices that get even greater results.”
He writes that at Toyota, where every manager is a teacher first, learning is the job. It is a culture where people learn from experience. Through performance we learn what works and what does not. “In Toyota’s culture, as in all cultures where learning is the work, the trainer is always responsible for the student’s success; if the student struggles, the trainer knows it is time to change the approach….Learning on the job is explicit, purposeful, and ubiquitous in these cultures.”
It is our job to create a learning culture where what we know is diligently and consistently applied, while we are diligently and consistently seeking at the same time, how to get better at what we do. As continuous learning is critical to leadership success, these concepts have applications in our personal lives as well. (This is the subject of Crucibles of Leadership, a great book by Robert Thomas.) Leading and learning are inextricably linked.
To Engineer Is Human800ceoread. Nice guys. Todd was kind enough to give me an excerpt containing two reviews from the book he just finished writing with Jack Covert entitled, The 100 Best Business Books of All Time to be released in February 2009.
Todd’s review of To Engineer Is Human was a book I had never read. It was such a well crafted synopsis that I quickly went out and got the book. He extracted the following idea from the book that caught my attention:
Much lip service is given to accepting failure in business as natural phase in the learning process, yet internalizing the idea seems a little more difficult. Shareholders don’t show sympathy for failed products. Customers expect their product to arrive when promised and in pristine condition. Most of the other books featured in these pages detail the workings of successful companies, while Petroski’s book tells a more complicated tale of failure, one in which business practitioners can find wisdom. The most important lesson has to be appreciating failure as a learning opportunity. Failure is common. Not learning from failure forces companies to repeat the same mistakes again. In engineering, that repetition can cost lives; in business, our livelihood.Henry Petrosky wrote that “no one wants to learn by mistakes, but we cannot learn enough from successes to go beyond the state of the art.” The core of the problem would seem to be the stakeholder's failure – or certainly their reluctance – to take the long view. If the rest of the reviews are anything like Todd’s review, the book should be a good read and a valuable reference tool.
Learning Requires Personal ResponsibilityTeaching Smart People How to Learn by Chris Argyris. It first appeared in the May-June 1991 issue. In it he tells us that “success in the marketplace increasingly depends on learning, yet most people don’t know how to learn.” Worse still is the fact that those we assume to be the best at learning – knowledge workers – are not very good at it.
True learning, what Argyris calls double-loop learning, requires that we be open to criticism. Most of what passes for learning is, according to Argyris, single-loop learning. Single-loop learning is, problem solving. That is to say, working on problems in the external environment – behaviors and tactics. This is really nothing more than fixing symptoms. Instead, workers need to “reflect critically on their own behavior, identify the ways they often inadvertently contribute to the organization’s problems, and then change how they act.” It is looking at “why we do what we do.” It is rethinking the assumptions behind why we do what we do.
Argyris describes single and double-loop learning using this analogy: a thermostat that automatically turns on the heat whenever the temperature in a room drops below 68 degrees is a good example of single-loop learning. A thermostat that could ask, ‘‘Why am I set at 68 degrees?’’ and then explore whether or not some other temperature might more economically achieve the goal of heating the room would be engaging in double-loop learning.
The ideas Argyris lays out in this article are truer today than when he wrote it. Knowledge workers must by the nature of their work, put themselves – their identity - out there in the workplace. This makes them more vulnerable and more likely to become defensive when they are shown to be responsible, to some degree, with a problem. Double-loop learning requires taking personal responsibility and a willingness to challenge what one is doing. Know Thyself begins to take on a new dimension.
Deciding How We DecideHow we come to decisions has to be as important as the decisions we come to. Changing how we decide may be the fundamental shift we can make in how we—as individuals and organizations—change. It is appropriate to spend some time thinking about it. While a single person may make the final decision, it should always be made in an atmosphere of open listening and sharing.
In Why Great Leaders Don’t Take Yes for an Answer, professor Michael Roberto, devotes a chapter to this issue. He begins by showing how John F. Kennedy changed the decision-making process from the tactics employed in the failed Bay of Pigs decision to the better process employed in coming to the successful conclusion of the Cuban Missile Crisis. It demonstrates “how leaders can learn from failures and then change the process of decision that they employ in the future.” It’s an interesting case in demonstrating the importance of deciding how we decide and having the mindset to do so.
He discusses four critical choices that affect a leader’s ability to “cultivate constructive conflict and build enduring consensus:
First, the leader determines the composition of the decision-making body. The selection should be based on access to expertise, implementation needs, the role of personal confidant, and the effect of demographic differences.
Second, they shape the context in which deliberations will take place. What norms and ground rules will govern the discussions?
Third, the leader determines how communication will take place among the participants. How will people exchange ideas and information, as well as generate and evaluate alternatives? Structured? Free exchange?
Fourth, the leader must determine the extent and manner in which they will control the process and content of the decision. What roll will the leader play?
Roberto adds these important cautionary comments about content-centric and process-centric learning:
When decision failures occur, many executives focus on the issues involved, and they seek to identify the mistaken judgments and flawed assumptions that they made. However, many leaders do not push further to investigate why they made these errors. Too many of them engage only in content-centric learning. By that, I mean that they search for lessons about how they will make a different decision when faced with a similar business situation in the future.Good material. Check it out.
JFK’s Leadership Style
Which Should You Have? Performance Goals versus Learning GoalsStanford University psychologist Carol Dweck once made a great distinction between performance goals versus learning goals.
Performance goals are about “winning positive judgments of your competence and avoiding negative ones. In other words, when students pursue performance goals they’re concerned with their level of intelligence: They want to look smart (to themselves or others) and avoid looking dumb.” A person usually does this by playing it safe.
Learning goals are ones that are about increasing your competence. “It reflects a desire to learn new skills, master new tasks, or understand new things—a desire to get smarter.”
Both goals she noted are common and can fuel achievement. So there’s nothing wrong with either one. “In fact,” she says, “in the best of all possible worlds, students could achieve both goals at the same time.” Unfortunately, we don’t live in the best of all possible worlds. One is usually pitted against the other. “The tasks that are best for learning are often challenging ones that involve displaying ignorance and risking periods of confusion and errors. The tasks that are best for looking smart are often ones that students are already good at and won’t really learn as much from doing.”
What she has found is that an overemphasis on performance goals – wanting to look good – can foster a helpless response. In a 1988 study they found that “many of the students with performance goals showed a clear helpless pattern in response to difficulty. A number of them condemned their ability, and their problem solving deteriorated.
“In sharp contrast, most of the students with learning goals showed a clear mastery-oriented pattern. In the face of failure, they did not worry about their intellect, they remained focused on the task, and they maintained their effective problem-solving strategies.
“When children are focused on measuring themselves from their performance, failure is more likely to provoke a helpless response. When children are instead focused on learning, failure is likely to provoke continued effort.”
Another interesting tidbit came out of the study. “Some children were told at the start of the study that they had the ability to do really well at the task. Others were told (temporarily) that their level of ability at the task was not so high. For students with performance goals, this message made a real difference: Students who were certain of their high ability were more likely to hold on in the face of failure and remain mastery-oriented. But students who thought their ability was lower fell right into a helpless response.” It made no difference to the student with learning goals.
How are we structuring the environment in our schools and organizations? It seems to me, we foster environments that encourage and reward levels of achievement and not degrees of learning. In such a case, most people would opt out for performance goals. Who wants to take a chance of being criticized for looking dumb? Are we learning or looking good?
Incidentally, an important book by Carol Dweck has just been released in paperback. It covers some of this material. Check out Mindset: The New Psychology of Success.
Why Aren’t We Learning?What Were They Thinking? that while “learning organization” and “continuous improvement” have become cliché, few companies actually do those things that need to be done to make them smarter. He writes, “That’s because some of the things they need to do to learn are counterintuitive.” And we might add, are frowned upon socially. We would rather say, “We rarely (never) make mistakes,” instead of “We make mistakes, but we’re learning.” The latter just doesn’t have that ring to it. Culturally, mistakes have no glamour to them. To be free of them is everything. We are attracted to the person who seems to be on top of it all. The fact is, we all make mistakes. But are we learning?
It may seem counterintuitive, but the most successful people are making many if not more mistakes than most people. The difference is that they don’t try to cover them up. They acknowledge them, learn from them and move on. At IDEO, they believe that it’s better to make many smaller mistakes than one big one. Pfeffer writes, “But that ethos requires accepting that novelty and innovation are invariably accompanied by setbacks and failures. And embracing such a way of operating requires letting people fail—maybe even encouraging them to fail. After all, if nothing ever goes wrong, it must be because the capabilities of the system and its people have not been truly tested.” This applies on a personal level as well. Are you testing your capabilities?
Pfeffer proposes that organizational learning requires three things:
1. A clear understanding of reoccurring problems. “If the root causes of problems are not discovered and remedied, the problems will almost certainly recur . . . . Organizational learning thus requires people to direct others’ attention to problems so they can be noticed, diagnosed, and fundamentally fixed once and for all.”
2. The willingness to allocate resources to address the root causes of those problems. Research on health care organizations “found that those that learned best generally had a higher proportion of managers. . . . They were helping their employees learn, moving information across organizational boundaries, and essentially scanning the environment for common trends and themes, and then bringing that information to their people, who could collectively use it to enhance performance.”
3. Cultural values that foster learning—which means “encouraging employees to find, fix, and report mistakes rather than heroically patch things up.” Fundamental to this issue, is that we—businesses, churches, families, friendships—all too often punish (exclude, at least frown upon) those making mistakes and reward (promote, speak well of, hang-out with) those who don’t seem to be making any. Who would dare try to learn in that environment? Who would ask for help?
Who Will Succeed or Fail in the Corner Office?
Growth: The Key to Leading for a Lifetime
Growth: The Key to Leading for a LifetimeGeeks and Geezers by Warren Bennis and Robert Thomas, as a paperback titled, Leading for a Lifetime: How Defining Moments Shape Leaders of Today and Tomorrow. The focal point here is growth. The kind of growth that comes from working through and finding meaning in what they term the crucibles of our life—places or experiences from which one extracts meaning, meaning that leads to new definitions of self and new competencies that better prepare one for the next crucible.
The ability to learn is a defining characteristic of being human; the ability to continue learning is an essential skill of leadership. When leaders lose that ability, they inevitably falter. When any of us lose that ability, we no longer grow.This book is about the importance of learning and how to keep learning. They write, “The ability to process new experiences, to find their meaning and to integrate them into one’s life, is the signature skill of leaders and, indeed, of anyone who finds ways to live fully and well.” In a nutshell, the ability to find context in your life experiences is key to success.
They talk throughout the book about the importance that crucibles play in the transformational learning that is essential to leadership. They ask if your company incorporates opportunities for learning into the daily life of the organization. Do they provide leaders with the tools and the coaching required to make the most of their formative, and transforming, experiences?
Companies need to encourage employees to reflect on what they are learning even as they face new challenges. Companies have to learn that quiet thoughtfulness may be more productive than frantic bustle. Employees need to be rewarded for the way they approach crises as well as for outcomes. Organizations have to distinguish between occasional good failure and habitual, unproductive failure. Employees need to be rewarded for their creativity, which inevitably means taking risks.They cite Edith Wharton from The Age of Innocence: “In spite of illness, in spit e of the arch-enemy, one can remain alive long past the usual date of disintegration if one is unafraid of change, insatiable in intellectual curiosity, interested in big things, and happy in small ways.” Words to live and grow by, whatever your age.
The Leader as CoachConsultant David Noer makes an insightful comment in Learning Journeys about coaching others:
The great teachers of my life gave me a precious gift. It was not a tool, process, or technology; it was something deeper and more profound. They helped me understand that what really matters when helping people or organizations through change and transition is not technique but authenticity, vulnerability, and empathy. They taught me that connecting with others at the warm, messy, and unscientific level of the human spirit is a prerequisite for any methodology or process. I learned that technique without a grounding in empathy and vulnerability is sterile and artificial. I learned, as Larry Porter, one of my many great teachers, once said, “In the final analysis, the only tool worth a damn is our own warm body.”
We can’t see ourselves as the great teacher imbued with special knowledge and wisdom. We can’t make it about our need to be helpful as often happens. We are a facilitator of their growth. If we’ve been growing, we can often help them to see their situation differently. A well place comment or thought can help them to make new connections in their worldview. I think being there is half the battle. It’s difficult at times to truly focus on another person’s aspirations and needs, but you can’t lead without it.
How Do You Know That?
The following is from a speech delivered by William Berkley—Chairman and CEO of insurance company W. R. Berkley Corporation—at the Haskins Awards Dinner sponsored by the NYU Stern Graduate School of Business. He puts forward a good question that should be reflected on more frequently.
The state of our minds is the most important fact of our existence. Reality matters, of course, but for us individually, it is our state of mind that determines our perception of reality.
The Tripping Point
Successful people lose more than the average person because they keep trying. Yet it often only takes one success to outweigh the many failures. A successful person takes smart risks. Persistence and the ability to deal with disappointment and often rejection are key characteristics for the successful person.
In an upcoming book, Success Built to Last by authors Jerry Porras, Stewart Emery and Mark Thompson, they call the inevitable stumbles or failures on the way to success, tripping points. It is these tripping points that successful people “harvest.” “Success people “think of both success and failure as feedback. The question is not whether they won or lost this round, but what they will do with the feedback.”
They explain, “The bad news is that even when you’re doing your best, if you fail at any point, you’ll get harsh reviews. Think of the last time you got good press for bad news. … For much of the journey, innovation is hard work rewarded by bad headlines.
“This is just one more reason why people hide out from pursuing their full potential to follow their dreams and serve the world. Enduringly successful people aren’t immune. They just tolerate risks, feel the fear, take the brickbats, learn from failure, and do what matters to them anyway.”
Failures are inevitable. After you deal with them you must refocus your vision, learn from the failure and make new mistakes. The important thing is to keep moving forward. Successful people “become more resolute after losing a battle they believe in because they learn from the loss—it gives them a better idea of what matters, what works, and what doesn’t."
The book is an excellent survey of how enduringly successful people have made success happen. It will be released September 12 and can be preordered now. There are a lot of great nuggets in here worth taking a look at. We’ll look a few more of them in the days ahead.
If It's Important, Pay AttentionA new press release from UCLA reports that multi-tasking affects the brain's learning systems, and as a result, we do not learn as well when we are distracted. "Multi-tasking adversely affects how you learn," said Russell Poldrack, UCLA associate professor of psychology and co-author of the study. "Even if you learn while multi-tasking, that learning is less flexible and more specialized, so you cannot retrieve the information as easily. Our study shows that to the degree you can learn while multi-tasking, you will use different brain systems.
"The best thing you can do to improve your memory is to pay attention to the things you want to remember," Poldrack added. "Our data support that. When distractions force you to pay less attention to what you are doing, you don't learn as well as if you had paid full attention."
Tasks that require more attention, such as learning calculus or reading Shakespeare, will be particularly adversely affected by multi-tasking. "Our results suggest that learning facts and concepts will be worse if you learn them while you're distracted," Poldrack said.
The researchers noted that they are not saying never to multi-task, just don't multi-task while you are trying to learn something new that you hope to remember. Listening to music can energize people and increase alertness. Listening to music while performing certain tasks, such as exercising, can be helpful. But tasks that distract you while you try to learn something new are likely to adversely affect your learning, Poldrack said.
This isn't startling information but it is nice to have it reaffirmed. We live in a world where we often find ourselves having to multi-task, but we should be aware of this. We just aren't going to be as effective. Poldrack suggested that a silent environment is not necessarily essential. Music, for instance, can help in learning because it can make the individual happier. But in general, distraction should be avoided.
We Are Educating People Out of Their Creative Capacities
We don’t know what the future is going to look like, but we do know that it is moving away from the right brain dominated tasks brought on by the industrial revolution. (See Dank Pink’s, A Whole New Mind.) Robinson observes that our educational system is predicated on the idea of academic ability to meet the needs of industrialism. Yet it is this educational system is meant to take us into this unknown future. To meet this future we need to begin to educate the whole being.
Here are some thoughts from his presentation:
”Creativity is as important as literacy and we should treat it with the same status. We don't grow in to creativity, we grow out of it; or rather we get educated out of it.”
“I define creativity as the process of having original ideas that have value more often than not comes about from through the interaction of different disciplinary ways of seeing things.”
His comments on making mistakes are important, because I believe that we really only pay lip service to this in our personal lives, our families and organizations. Robinson states, “If you’re not prepared to be wrong you’ll never come up with anything original. By the time we become adults we are afraid to be wrong. We run our company’s this way. We stigmatize mistakes and as a result we are educating people out of their creative capacities.” How true. But I think it comes second nature to us to respond to mistakes in this way. It is something that we really need to be conscious of. Beyond personal growth, the issues he raises in his presentation have far reaching implications for developing and more importantly sustaining a learning organization. Einstein wrote, “Anyone who has never made a mistake has never tried anything new.” We lose the true value of our people by stigmatizing mistakes. Not all mistakes are acceptable of course, but a genuine mistake that people are taking responsibility for and learning from should be rewarded and encouraged. John Wooden said, “If you're not making mistakes, then you're not doing anything. I'm positive that a doer makes mistakes.” By treating mistakes and failures as a positive learning experience, people get better and make fewer and fewer mistakes.
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