Leading Blog






11.19.07

Reframing Conflict

Managing Conflict
Negotiation expert and Harvard Law School professor, Roger Fisher talks about how we communicate through conflict in Managing Conflict. Reframing the situation we find ourselves in to reflect a concern for he other person’s point of view can move us through a perceived impasse. Fisher’s rethinking process excerpted here, is helpful in this regard:

“So I come and try to put myself in your shoes: How do you see it? How can I help you see it in a way that will be helpful to you, where you can go forward? I’m not telling you what to do; I’m not fighting with you.”

“I have to get on your side, understand what you’re thinking about; what you’re worried about—your concerns, your interests—and how I can help you deal with your side.”

Fisher adds: “Negotiation is recognizing that it’s not just the other side that has the problem but that we have a problem together. When you negotiate, you want to understand each other’s perceptions. How do you see it? How do I see it? How do we change it from adversarial to side by side, so that we’re both working on this?”

Posted by Michael McKinney at 05:03 PM
| Comments (0) | This post is about Books , Communication



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