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09.07.06

Leading Change: Our Iceberg is Melting

Harvard Business School's leadership and change guru, John Kotter, has created a very useful and accessible fable for change. Our Iceberg Is Melting will appeal to people at all levels of an organization. The lessons you can draw from this book will serve you well on the job, in your family and in your community.


There is really no organization that it not faced with a changing situation. Technology and globalization are perhaps the biggest issues impacting most organizations today. The difficulties that loom for creating that change can be intimidating. Kotter weaves an eight-step process for successful change through the story. These steps can help you get your mind around the change process.

SET THE STAGE:
1. Create a sense of urgency. (not panic) “Problem. What Problem?” Take the issue to the right people.
2. Pull together the guiding team. This team must be strong enough to guide the change—leadership skills, credibility, communications ability, authority, analytical skills and a sense of urgency. If you look at the companies that are good at initiating a major change, increasingly you'll find that it doesn’t work if the top few try to do all the heavy lifting.

DECIDE WHAT TO DO:
3. Develop the vision and change strategy. Change to what? Too many change initiatives might indicate that you haven’t done this step well. You’ll get change burnout and more resistance.

MAKE IT HAPPEN:
4. Communicate for understanding and buy-in.
5. Empower others to act. Remove barriers so that people can act on the new direction. Get the “junk” out of the way to get the momentum. Empowerment, but not a free-for-all—competent training may be called for.
6. Produce short-term wins. It’s critical because you always have skeptics. Tangible success will help to drain the power from these people and bring them on board.
7. Don’t let up. Even after the win, keep up the pressure to keep the momentum going. Be relentless until you reach the end goal.
8. Create a new culture. Make sure that it sticks—internalized.
The book helps you to see change differently. The importance of emotions in the change process is emphasized. As recent discoveries about the brain have affirmed, the emotional side of how change happens can have a great impact on a successful change initiative. This is a great story and sure to generate discussion ... and change! Check it out.

kotter-iceberg

Posted by Michael McKinney at 12:48 AM
| Comments (1) | TrackBacks (0) | Books , Change



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Years ago when I was a student hit by the initial waves of change happening in urban India, I was given a book by one of my all time gurus..a book that tells the story of a seagull that wanted to fly – Jonathan Livingstone Seagull by Richard Batch. I am not sure if it is a coincidence or my guru realized that we are going into an increasingly changing world and to face it we need to be armed with lessons to be different and face all kinds of difficulties to achieve what we want. It has changed the way I thought and reacted.
When we reached the thick of change being a part of the evolving software industry in India I faced the situation of inability to understand the change that may come and react to the same. I found Spenser Johnson’s Who Moved My Cheese?.
While going through the blues of middle management and not finding which way will bring deliverance I found an all time classic Sidhdharth by Herman Hesse.
Now when I am moving into my first level leadership role and learning the lessons of working on strategies and handling large groups of people to achieve business success I was hit by the challenge of changing people to orient them towards the expected performances – in a nutshell demanding excellence from the team. This needs change of mindset which can be achieved only with a strong action plan..I started reading Leading Change and started looking at the eight step process to achieve the same. That is the time I found this new book ‘Our Iceberg Is Melting’. This book reflected the eight step process in a subtle way to impact each reader even without knowing the eight step process. In addition, it has provided lessons of different behaviour patterns of leadership and each one leading to different success. Each character Louis, Alice, Buddy, Fred and the Professor represent five different characteristics required to make a complete personality. Each one of us need to be level headed and show ability to take responsibility like Louis at the same time we also need to be go getters like Alice. The humility of Buddy, Inquisitiveness of Fred and the Intellect of the Professor will make each one of us a complete personality.
It is a book that offers both direct and subtle messages. Using the eight principles discussed we can achieve the required impact and change from our teams. In addition we will learn excellent leadership lessons to handle crisis and creating crisis situation – sense of urgency to attack critical problems normally we keep ignoring for ever.

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