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03.30.09

Emotional Intelligence – How To Get It

Emotional Capitalists
Corporate psychologist Martyn Newman says that “being intelligent about your emotions is critical to your success as a leader. If leadership is ultimately the art of accomplishing extraordinary things through ordinary people, then building emotional capital is how you achieve it.”

Competence will only get you so far. You need emotional intelligence to implement your ideas. In his book Emotional Capitalists, he writes that today’s leaders must focus on emotional capital. That is, “the energy, the enthusiasm and commitment in the hearts of everyone connected with the business.”

The idea of emotional intelligence was popularized by Daniel Goleman and it is given form in this EI toolkit. Newman offers practical guidance to how it is developed and applied.

He categorizes the emotional intelligence of effective leaders into five broad components: Self-awareness, Self-management, Social awareness, Social skills and Adaptability. These are skills that can be developed by anyone motivated to do so. There are ten competencies associated with these components, but there are seven that he has isolated that he has found to absolutely essential for leaders to focus on. They are:

Self-Reliance: “Being self-reliant does not mean that you just go out and do your own thing. It means being secure enough in yourself to turn to others and take into account different points of view while regarding yourself as finally responsible for working out what has to be said or done.”

Assertiveness: It’s not about being aggressive or passive but it’s about “being able to communicate your message honestly and directly, while respecting the fact that others may hold a different opinion or expectation.” It requires clear communications and self-control.

Optimism: “Individuals and organizations who view their setbacks in the context of progress are much more likely to continue in their efforts towards success.”

Self-Actualization: This is the power behind sustained high performance. Passion. “Passion is an emotional competency you can develop by focusing your attention on your discontent – what you are unhappy with or what you’d like to do better – and then cultivating a vision of how things could be different.”

Self-Confidence: “Solid self-confidence is important because it is the platform that supports your ability to respond actively and positively to value-creating opportunities.” Building self-confidence is the starting point for unlocking the potential of yourself and others.

Relationship Skills: “Why would you want to perform at your best when you don’t feel leadership is genuinely interested in you as a person?”

Empathy: It is about “demonstrating that you can see the world from another person’s point of view.”

Newman shows how you can develop each of these competencies and how you can deal with some of the toxic behaviors and thinking that you may have acquired over the years. It is a very helpful book that also offers readers an opportunity to take the Emotional Capital Inventory to measure your personal level of emotional capital. Check it out!

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Practical Intelligence
While we are on the topic, Jossey-Bass released in paperback two essential volumes on social skills and common sense: Social Intelligence: The New Science of Success and Practical Intelligence: The Art and Science of Common Sense. Management consultant Karl Albrecht deftly illuminates these topics with such great stories, examples and humor that you will find them not just a great read but you will quickly identify with the ideas he is presenting with your own experiences. The insights contained in these books are immediately applicable in your relationships on and off the playing field.

Posted by Michael McKinney at 11:30 PM
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