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What We're Reading leadership

communicationCrucial Confrontations
John Baldoni
Retail Price: $16.95   LS Price: $11.86   You Save: $5.09 (30%)
Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems. New research demonstrates that these disappointments aren't just irritating. They're costly—sapping organizational performance by 20-50 percent and accounting for up to 90 percent of divorces. Crucial Confrontations teaches skills drawn from over 20,000 hours of real-life observations to increase confidence in facing tough issues. More>


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Working the Room: How to Move People to Action through Audience-Centered Speaking
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