Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
Description and Reviews
From The Publisher:
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.
Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.
"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."
—from the foreword by Tom Peters
"...revolutionary ideas...opportunities for breakthrough..."
—Stephen R. Covey, author of The 7 Habits of Highly Effective People
"...unleash the true potential of a relationship or organization and move it to the next level...."
—Ken Blanchard, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do
"... the most recommended and most effective resource in my library."
—Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
"...brilliant strategies for those difficult discussions at home and in the workplace..."
—Soledad O'Brien, cohost of CNN's Morning Edition
"This book is the real deal....Read it, underline it, learn from it. It's a gem."
—Mike Murray, VP Human Resources and Administration, Microsoft (retired)
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About the Authors
Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations. Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication. Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center. Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan. Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.
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