Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others
Bob Wall
Format: Paperback, 208pp.
ISBN: 9780891061885
Publisher: Davies-Black Publishing
Pub. Date: Revised Edition February 25, 2008
Average Customer Review:
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Description and Reviews
From The Publisher:
From C-level executives to front-line supervisors, the research is clear: emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and fails at work. Into this exciting business arena, the revised and expanded edition of Working Relationships takes its rightful place as a classic toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ), with new contributions that include two chapters focused exclusively in the power of EQ to influence success regardless of job type, level of education, or scope of responsibility.

About the Author
Bob Wall (Ridgefield, CT) is an independent consultant specializing in leadership and team development. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp. Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organizations.

Table of Contents
| | |
| List of Exercises and Tools | ix |
| Introduction to the Revised Edition | xi |
| Preface | xiii |
| Acknowledgements | xix |
| About the Author | xxi |
| | |
| Emotional Intelligence and Relationships at Work | |
| Working Together | 3 |
| Why Sheer Brainpower Doesn't Guarantee Success | 13 |
| | |
| The Personal Challenges of Working Relationships | |
| Working with Friends and Colleagues | 37 |
| The Challenge of Conflict | 55 |
| When Behavior Falls Short of Good Intentions | 69 |
| When You Are Your Own Worst Enemy | 83 |
| | |
| Taking the Mystery out of Team Development | |
| Building Teams and Professionalizing Conflict | 103 |
| Participating in Decision Making | 123 |
| | |
| Developing Influence and Making Things Happen | |
| Emotional Intelligence: Putting It All Together | 147 |
| Preparing for Challenging Conversations | 153 |
| Managing the Conversation for Raising Issues | 175 |
| | |
| Work, Life, and Personal Fulfillment | |
| Living Up to Your Aspirations | 199 |
| Deepening Your Relationships | 209 |
| | |
| Notes | 225 |
| Index | 227 |

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