Retail Price: $14.99 LS Price: $11.24 You Save: $3.75 (25%) Availability: Usually ships within 24 hours. Format: Paperback, 256pp. ISBN: 9781601631619 Publisher: Career Press Pub. Date: July 15, 2011 Average Customer Review:

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Who changed the rules of business?

It's a different game now. In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for the 21st century.

Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.

Managing the Unmanageable will give you practical tips and proven techniques to show you how to:

• Understand what's driving your unmanageable employee.
• Evaluate the costs and benefits of turning him around.
• Enroll her in that effort, and help her become a valued member of your team.
• Guide all your employees to greater innovation, cooperation, and effectiveness.
• Communicate effectively with each of the three generations in today's workplace

"Loehr and Kaye provide a dignified and very practical approach to managing the inevitable-challenging and difficult team members. Grounded in years of hands-on experience, Managing the Unmanageable is full of valuable tips and techniques, and shows you how to implement them with authentic care and respect. A pragmatic contribution to every manager's bookshelf."

—Richard Strozzi-Heckler, PhD, author, The Leadership Dojo, and founder, Strozzi Institute

"This discerning work offers new insights that will enable managers in our complicated, tri-generational workplace to lead with calm determination."

—Colonel Jon A. Roop, U.S. Air Force (Retired)

Named the "Generational Guru" by The Washington Post, Anne Loehr's insights into effectively building ?globally diverse teams gives her clients a leading edge. Working with clients such as US Air Force, Morgan Stanley Smith Barney, American Red Cross, Johns Hopkins University and John Hancock, she consistently helps leaders improve their communications and deepen their working relationships. The impact? Strong staff relations, improved employee retention and increased sales. Loehr is award winning co-author of A Manager's Guide to Coaching. Loehr's work has been featured in Newsweek International, The Washington Post, National Geographic Traveler, Elle and CNN Money. A member of the National Speakers Association, Loehr speaks regularly at national conferences and on the radio. She lives in the Washington, DC area with her husband and daughter.

Jezra Kaye, President of Speak Up for Success, shows international business leaders, entrepreneurs and professionals how to write speeches, prepare for presentations, and deliver outstanding keynotes to standing ovations. A former marketing communications consultant to Fortune 500 companies, and an acclaimed keynote speaker in her own right, Kaye now shares the power of clear messages and confident, authentic communications with women and men who have important things to say. Kaye, who is also a certified Myers-Briggs Type Indicator (MBTI) consultant, studied sociology at the University of California, Berkeley. She lives in Brooklyn, New York with her husband, jazz musician Jerome Harris, and has one daughter who recently graduated from Yale.

Coping With Difficult People