Leading with Questions
"Change begins with inquiry, and Leading with Questions jump-starts the process with its practical approach for leaders who want to develop and ask questions that provoke reflection, get meaningful information, and initiate action."
—Martin B. Kormanik, president and CEO, O.D. Systems
Do people give you the information you need to perform well? Does everyone in your organization understand your vision for the future? Do you know what your boss is really thinking? In a study from the Center for Creative Leadership it was discovered that the ultimate key to successful leadership was an executive's ability to ask questions and create opportunities for others to ask questions.
In Leading with Questions, internationally acclaimed management consultant Michael Marquardt shows how you can learn to ask the powerful questions that will generate short-term results and long-term learning and success. Throughout the book, he demonstrates how effective leaders use questions to encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and much more. Based on interviews with twenty-two successful leaders who "lead with questions," this important book reveals how to determine which questions will lead to solutions in today's complicated business world.
Marquardt reveals the stumbling blocks that can get in the way of effective questioning and outlines a variety of strategies for learning to ask questions that will get results. Step-by-step, he walks you through the process of learning the art of questioning and shows how to use the techniques of active listening and follow-up. In addition, he presents guidelines for using questions in myriad situations with individuals, teams, and organizations.
Leading with Questions is your guide for understanding when, how, why, and where to lead with questions. Questioning leaders from DuPont, Alcoa, Novartis, and Cargill will show by example how to become a great leader who asks great questions.
"In Leading with Questions, Michael Marquardt maps the future of leadership. ‘The leader of the past was a person who told,’ Peter Drucker once said. ‘The leader of the future will be a person who asks.’ Read this book if you want to see the future."
—Robert Kramer, director, executive education programs, American University
"Through the rich stories of the organizational leaders who lead with questions, Marquardt offers a wonderful tool to enable organizations to creatively transform the status quo and generate a corporate culture that succeeds!"
—Mary Tomasello, vice president, organization development and human resources, Reynolds Food Packaging
"Marquardt presents a questioning technique that works and will enable leaders to grow from being good to being great."
—Lisa M. Toppin, director, human resources, Charles Schwab & Co., Inc.
"A brilliantly written, indispensable guide to help us each find our unique path through the art of asking questions."
—Debra Gmelin, corporate director, the Leadership Institute, Humana, Inc.
"Our company was recently recognized by Forbes Magazine as the #1 retail company in America. Our approach to leadership--from our CEO to our frontline managers--follows the approach explained in Leading with Questions. This book is a practical guide for anyone--at any leadership level, in any company--to follow to become more effective in leading others."
—Doug Bryant, vice president, organizational development and training, Advance Auto Parts
"I have learned that leadership is not about knowing all the answers. It’s about knowing what great questions to ask, and carefully listening to those answers. This book is a timely piece of management wisdom that shows leaders how to ask great questions--questions that inspire, motivate, and empower the organization."
—Patrick Thng, managing director, Development Bank of Singapore
"This book is a terrific guide and magnificent resource for those who wish to explore the power and benefits of leading with questions!"
—Dan Navarro, Quality Management Office, JPMorgan Chase Vastera
"Marquardt has discovered the way to effectively lead the twenty-first century organization through questions and reflective learning. This book captures the essence of the questioning process and sets a practical basis for the long sought after learning organization!"
—Harry Lenderman, president, The Elk Forge Group; advisor, Sodexho University; author, Breaking the Educational Glass Ceiling
"This book skillfully bridges scholarly theory and down-to-earth common-sense tactics to provide a crystal clear guide to a very powerful leadership technique that changes people and organizations."
—Al D. McCready, chairman and CEO, McCready Manigold Ray & Co., Inc.
"Marquardt has powerfully expressed how to reach the heart of effective leadership. This is a book not just to enhance existing leadership power, but to develop everyone’s latent leadership qualities."
—Francesco Sofo, University of Canberra, Australia; author, Six Myths of Critical Thinking
"Leading with Questions describes a very powerful and practical tool that has taken Constellation Power Generation into the top ranks of energy companies worldwide."
—Frank Andracchi, vice president, Constellation Energy Group
"Successful questioning is one of the most powerful skills for not just leaders, but for all people; and Mike has spent his career both studying the power of questions and asking questions effectively. This book captures the wisdom of his experiences."
—Keith M. Halperin, senior vice president, Personnel Decisions International Real Leadership Advantage
"By focusing on the right questions, Mike Marquardt has peeled back the onion to reveal the true power of questions. This book shows leaders how to give their organizations the cutting edge that makes the difference between a good company and a great company."
—Bea Carson, president, Carson Consulting
"The ideas in Leading with Questions will provide leaders with new perspective on leading in the challenging twenty-first century."
—Lim Peng Soon, president, Learning & Performance Systems
"I have experienced the tools and techniques of Leading with Questions first hand and highly recommend this book to new as well as experienced leaders. It has dramatically changed our leaders as they learn how to embrace Marquardt’s questioning technique."
—Liz Cicco, training and development specialist, Bowne & Co., Inc.
"This is a must-read book! Leading with Questions will change the way you manage in your organization. This book is Marquardt’s latest contribution to improving the way we work and communicate in our increasingly complicated world."
—Howard Schuman, human resources advisor, Central Bank of Sri Lanka
"From the days of Socrates, our ability to ask the right questions has been revered as one of the greatest skills a person should possess when leading others. Marquardt’s latest book is an invaluable ‘how to’ resource for those intent upon finding solutions through reflective questioning."
—Eric Charoux, executive director, DCDM Business School, MAURITIUS
"This book is the ideal guide for the corporate executive who would like to create a winning organization by asking the great questions."
—James Y. Lim, human resource manager, Alstom Corporation
"Leading with Questions provides wonderful illumination on a subject often hidden in the shadows. In this book the genius of the author is his ability to capture the essence of what successful leaders do with questioning and how they can use questions to change their lives and those around them for the better."
—Kenneth L. Murrell, professor of management and MIS, The University of West Florida; author, Empowering Employees
"The ability to frame and ask the right question is a desired skill for everyone in life. Leading with Questions is must read book for those engaged in developing people to their maximum potential."
—Mohammed Effendy Rajab, director, Adult Resources, World Organization of the Scout Movement, World Scout Bureau, Geneva
"Leading with Questions is brilliant and thought provoking. It is a huge wake up call to all leaders that smarter questions are the best recipe for lasting success."
—Alastair Rylatt, author, Winning the Knowledge Game: Smarter Learning for Business Excellence and Navigating the Frenzied World of Work
"Leaders worldwide will be especially well served to master Marquardt’s art of leading with questions!"
—Banu Golesorkhi, director, Research and Development, Pharos International