Smart Questions: Learn to Ask The Right Questions for Powerful Results

Gerald Nadler and William J. Chandon

Retail Price: $27.95 LS Price: $0.00 Availability: Out-of-Print Format: Hardcover, 256pp. ISBN: 9780787971373 Publisher: Jossey-Bass Pub. Date: March 2004 Average Customer Review:

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A detailed road map to effective problem-solving

Based on 40 years of research, Smart Questions helps individuals determine the right approach to understanding their problems. Using this proven approach, readers can move toward the " good idea" and figure out how to implement it. The principles of successful problem solving are understood by the smart questions that readers ask to move themselves along in the process. The book shows how anyone can break out of traditional, self-defeating modes of reasoning to find solutions to almost any problem.

Gerald Nadler is president of the Center for Breakthrough Thinking Inc., an international firm of consulting affiliates promoting Smart Questions and other planning and solution-finding approaches.  He is also IBM Chair Emeritus in Engineering Management at the University of Southern California.  Nadler has written over two hundred published articles and fourteen books, including the second edition of Breakthrough Thinking:  The Seven Principles of Creative Problem Solving (with Shozo Hibino, Prima Publishing, 1994), a first-edition selection of the Fortune Book Club, Book-of-the-Month Club, Newbridge Book Club, FastTrack Best Business Books on Tape, and one of Computerworld's Best Books of 1990.

William J. Chandon is a vice president of the Center for Breakthrough Thinking and teaches management at St. Mary's College.  He has over fifteen years' experience in the fields of organizational development and business transformation and has consulted with many and varied government, nonprofit, and commercial businesses from many industries.

	Preface	xi
1	Introducing the Smart Questions Approach: Moving Beyond Problem Solving to Creating Solutions	1
2	SQA Phase 1:  Getting People Involved	43
3	SQA Phase 2:  Selecting a Focus Purpose	87
4	SQA Phase 3:  Creating an Ideal Future Solution	132
5	SQA Phase 4:  Building a Living Solution for Today and Tomorrow	180
6	The Power of SQA: Two Case Studies	230
7	SQA in Organization and Society	264
	References	283
	Acknowledgments	285
	The Authors	287
	Index	289

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