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"The most important single ingredient in the formula of success is knowing how to get along with people."
— Theodore Roosevelt

"If you deal with every customer in the same way, you will only close 25 to 30 percent of your contacts, because you will only close one personality type. But if you learn how to effectively work with all four personality types, you can conceivably close 100 percent of your contacts."
— Rod Nichols

"Strange is our situation here upon earth. Each of us comes for a short visit, not knowing why, yet sometimes seeming to divine a purpose. From the standpoint of daily life, however, there is one thing we do know: that man is here for the sake of other men."
— Albert Einstein

"You do not lead by hitting people over the head — that's assault, not leadership."
— Dwight D. Eisenhower

"The first responsibility of a leader is to define reality; The last is to say thank you. In between the two, the leader must become a servant and a debtor . . . A friend of mine characterized leaders simply like this: 'Leaders don't inflict pain; they bear pain.'"
— Max De Pree

"Always recognize that human individuals are ends, and do not use them as means to your end."
— Immanuel Kant

"The fields of industry are strewn with the bones of those organizations whose leadership became infested with dryrot, who believed in taking instead of giving . . . who didn't realize that the only assets that could not be replaced easily were the human ones."
— Le Roy H. Kurtz
General Motors

"In real life, the most practical advice for leaders is not to treat pawns like pawns, nor princes like princes, but all persons like persons."
— James MacGregor Burns

"Accept the fact that we have to treat almost anybody as a volunteer..."
— Peter Drucker

"The best executive is one who has sense enough to pick good people to do what he wants done, and self-restraint enough to keep from meddling with them while they do it."
— Theodore Roosevelt

"Imagine life is a game in which you are juggling five balls. The balls are called work, family, health, friends, and integrity. And you’re keeping all of them in the air. But one day, you finally come to understand that work is a rubber ball. If you drop it, it will bounce back. The other four balls — family, health, friends, integrity — are made of glass. If you drop one of these, it will be irrevocably scuffed, nicked, perhaps even shattered. And once you truly understand the lesson of the five balls, you will have beginnings of balance in your life."
— James Patterson, Suzanne’s Diary for Nicholas

"That which you or I think is most unique about ourselves we hide. In ordinary discourse, in the normal state, we share our common self, our superficial self. Yet what is most unique about us is what has the greatest potential for bonding us. When we share our uniqueness, we discover the commonality in greatness that defines everyone on the planet."
— Robert E. Quinn

"Much of leadership is about finding balance between two often-conflicting activities: asserting authority and responding to others' needs"
— Belle Linda Halpern and Kathy Lubar
Leadership Presence

"Be not angry that you cannot make others as you wish them to be, since you cannot make yourself as you wish to be."
— Thomas a Kempis

"Trust men and they will be true to you: treat them greatly and they will show themselves great."
— Ralph Waldo Emerson

"Nothing grows well without space and air."
— Patricia Monaghan

"The great paradox of the 21st century is that, in this age of powerful technology, the biggest problems we face internationally are problems of the human soul."
— Ralph Peters

"When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion."
— Dale Carnegie

"The soft stuff is always harder than the hard stuff."
— Roger Enrico
Vice Chairman, Pepsico

"I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies."
— Larry Bossidy
CEO, Allied Signal

"Kind words can be short and easy to speak, but their echoes are truly endless."
— Mother Teresa

"You can take my factories, burn up my buildings, but give me my people and I’ll build the business right back again."
— Henry Ford

"To err is human, to forgive divine."
— Alexander Pope

"If you wish to make a man your enemy, tell him simply, 'You are wrong.' This method works every time."
— Henry C. Link

"Encouragement helps people to change their story."
— Michael McKinney

"The leader can't be the star player, scoring all the points."
— Gary Burnison

"The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at the tempting moment."
— Lady Dorothy Nevill

"We make a living by what we get; we make a life by what we give."
— Winston Churchill

"Community must be rooted in values that do not fail, values that go beyond the self-aggrandizement of human leaders."
— Emilie Griffin

"It's a paradox: leading the life you want requires striving to help others."
— Stewart D. Friedman

"Entrepreneurs as “soloists” will be replaced by orchestras playing a stronger, more credible tune."
— Steve Case, The Third Wave