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The Decoded Company: Know Your Talent Better Than You Know Your Customers
Leerom Segal, Aaron Goldstein, Jay Goldman and Rahaf Harfoush

Retail Price: $27.95
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Format: Hardcover, 336pp.
ISBN: 9781591847144
Publisher: Portfolio Hardcover
Pub. Date: February 20, 2014

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Description and Reviews
From The Publisher:

How technology can be your coach, watch your blind spots, and inspire awesome teams.

Let us ask you a deceptively simple question: What if you understood your people better than you understand your customers? What if we learned to decode the real story that is embedded in the data trail that follows our people and every project they work on? What if we put its messages to use—not to get the better of our talent but to get the best from them, to make their jobs better, and to improve the performance of the whole organization?

The answers, it turns out, are radically transformative.

Based in part on our experience building Klick into a $100m business, and on case studies from a wide range of industries, we argue that the new key to a sustainable competitive advantage is to become a Decoded Company: talent-centric, data-driven, flexible, and fast. We’ll show you how any manager in any size of organization can personalize each employee’s experience, increase emotional engagement, speed up mastery of new skills, and maximize their entire team's potential.

You’ll learn about three disruptive Decoded principles that will accelerate your management practice into the 21st century:
  • Technology as a coach and trainer: transform your existing technology into a coach that brings out the best in your people rather than a referee that just yells "offside!". Discover how the technologies that power Amazon, Netflix, Google, and eHarmony can be used to engage, motivate, and train your people.
  • Informed intuition: learn how UPS, 37signals, Bank of America, and Whole Foods give their people decision making superpowers by pairing instincts with analytics to gain a perspective that’s grounded in data but tempered by experience.
  • Engineered ecosystems: discover the simple culture secrets that brought feedback to Salesforce.com, poured the heart into Starbucks’s rebirth, and drive Valve’s incredible $3bn in revenue.
Along the way you’ll assess your Decoded Score, assemble your Decoded toolbox that can be easily applied in your organization, and explore new metrics for measuring the technology of human accomplishment.

See you inside!


“Next generation management calls for next generation tools. The Decoded Company shows you how to build truly 21st century operating systems that use data to empower talent, creating not just efficiencies but true capability across your entire business.”
—Don Tapscott

"The most critical resources for any organization today are information, ideas, and talent. The Decoded Company is a management toolkit for the future, offering a strong vision and a practical approach of what an organization can be when it is as connected as its customers already are."
—Professor Klaus Schwab, World Economic Forum

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About the Authors

Leerom Segal is the president and CEO of Klick and has been named "Entrepreneur of the Year" by the Business Development Bank of Canada, won the "Young Entrepreneur of the Year" award from Ernst and Young, been recognized as a "Top 40 Under 40" by The Globe & Mail, and been named to Profit Magazine's Hall of Fame as the Youngest CEO ever to lead a Profit 100 company. Aaron Goldstein is a founding partner of Klick, helping to drive the adoption of advanced technologies to increase the effectiveness and sophistication of our solutions. As chief operating officer, he helps orchestrate our multi-disciplinary teams across all of our client portfolios and projects, and draws on his love of complex systems to efficiently deliver marketing, learning, and operational solutions. Jay Goldman is a managing director at Klick, focused on our innovation mandate and on exploring the opportunities in new channels and markets. He was previously head of marketing for Rypple, a venture-backed startup acquired by Salesforce in 2012 and now known as Work.com. He is the author of the O'Reilly Facebook Cookbook, and he has been published in the Harvard Business Review. Rahaf Harfoush is a digital foresight strategist and the author of Yes We Did: An Insider’s Look at How the Media Built the Obama Brand. Formerly she was the associate director of the Technology Pioneers at the World Economic Forum. She was a contributor to the best-selling Wikinomics: How Mass Collaboration Changes Everything (Tapscott 2006), and Grown Up Digital: How the Net Generation is Changing Your World (Tapscott 2008).

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