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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments
Douglas R Conant and Mette Norgaard

Retail Price: $26.95
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Format: Hardcover, 208pp.
ISBN: 9781118004357
Publisher: Jossey-Bass
Pub. Date: May 17, 2011

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Item No: 9781118004357

Description and Reviews
From The Publisher:

A fresh, effective, and enduring way to lead starting with your next interaction

Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these'and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good new is that anyone can develop "TouchPoint" mastery by focusing on four essential components: head, heart, hands and touch.
  • Promotes a new intuitive model of rational, active, and wise leadership practices
  • Shows how the authenticity of a leader is tested during every informal, every day
  • Introduces four integrated commitments that are foundational to mastering the TouchPoints: the commitment to inquiry, reflection, practice, and continuous improvement
Compelling and transformative, this book shows how TouchPoint mastery can turn otherwise ordinary moments into powerful opportunities for influence with lasting impact one TouchPoint at a time.

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Reader's Index 
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• "TouchPoint Leadership is about being present in the moment and feeling confident that you can deal with whatever happens in a way that is helpful to others" Pg.


About the Authors

Douglas Conant is president and CEO of Campbell Soup Company. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement, improving its financial profile, enhancing its diversity and inclusion practices and raising its corporate social responsibility profile. Previously Conant held management positions at Kraft and General Mills, and was president of the Nabisco Foods Company. Mette Norgaard is an expert on strategic leadership and learning. She advises executive teams around the world on how to create distinct learning solutions that advance their companies' strategies. She has worked with senior-level leaders from Microsoft, Procter & Gamble, GE Capital, Nucor Corp., Estee Lauder, Harley-Davidson, the U.S. Navy, and Pfizer. Previously Norgaard was a consultant for FranklinCovey Co.

Table of Contents

1The Power of TouchPoints: The Action is in the Interaction
2The Commitment to Mastery: The Choice is Yours
3Use Your Head: The Commitment to Inquiry
4Use Your Heart: The Commitment to Reflection
5Use Your Hands: The Commitment to Practice
6Mastering the Touch: How Can I Help?

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