Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People
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The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job.
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About the Author
Alan Willett is president of Oxseeker, a leadership development and organizational culture change consultancy whose clients include Oracle, Microsoft, NASA, Intuit, and others. He is the master of the "friction points" of organizations highly dependent on technology. This ranges from organizations that create world class software products to the organization that use those product to create their own competitive advantage. What is a friction point? It is the space where the technology needs and the business needs meet, sometimes with harmony and often with discordant collisions. Either way there is always heat generated. Alan is the expert who transforms organizational friction points to produce positive results for the business and the people that create and use the technology.
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