Retail Price: $24.95 LS Price: $16.95 You Save: $8.00 (32%) Availability: Usually ships within 24 hours. Format: Hardcover, 272pp. ISBN: 9780470599150 Publisher: Wiley Pub. Date: August 9, 2010 Average Customer Review:

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To be successful in the business world and reach your full potential in life, it's not enough to be simply competent. Our modern, super-competitive world is full of opportunities for the go-getter, but to take advantage of them, it's essential to become "SuperCompetent." The SuperCompetent person is one that companies fight to get, fight to keep, nurture as team players, and see as future leaders in their business growth. But SuperCompetence isn't something you're born with—it's something that you can learn, no matter where your strengths lie or what industry you work in. In SuperCompetent, productivity expert Laura Stack identifies the behaviors that build leadership skills, boost organizational efficiency, and blast high-potential producers to the top of their fields. With Stack's Six Keys, you'll be able to consistently improve your performance, develop the confidence that will propel you forward, and achieve breakthrough results in your career.

• Activity: The value and importance you place on your tasks and priorities
• Availability: The ability to master your schedule and protect your time
• Attention: The capacity to focus intently and concentrate on critical activities
• Accessibility: The skill to organize your work flow and quickly find information
• Accountability: The extent to which you assume personal responsibility for your actions and outcomes
• Attitude: The intensity of your motivation, drive, and proactiveness

With worksheets and quizzes that help you evaluate your performance at every stage and invaluable resources for further information, you'll be able to integrate the Six Keys of SuperCompetence into your daily, weekly, and lifetime business practices. From the sales floor to the conference room, from board meetings to informal networking events, SuperCompetent enables you to build your focus, manage your resources, and maximize your ability to deliver at every level.

"The Productivity Pro, Laura Stack, should be known as the Productivity Doctor. This book is like a medical clinic for those seeking to become more productive. I know it has helped me, but more importantly, the remedies offered by Laura have benefited the people I coach in my professional life. These people keep asking, 'Jeff, how do you know how to solve my productivity problems?' My secret weapon . . . this book."

—Jeff Bettinger, Director of Talent Development, Fluor Corporation

"This content-rich book is a must-read for even those who thought they were productive. Laura Stack delivers specific strategies that will definitely boost your performance and productivity. Her relevant ideas will take you beyond good to SuperCompetent. This book will change how you think about yourself, your time, your use of technology, and your time with others."

—Lisa Ford, author of the #1 selling training series How to Give Exceptional Customer Service

"Ask executives which employees are most valuable to the organization, and they will almost invariably respond, 'The people to whom I can point at a problem or opportunity and know that they will get the job done every single time.' These are the SuperCompetent people who are in control of their work, not the other way around. Laura Stack teaches us how to stress less, get much more done, and have more fun while doing it. Reading this book will make a positive impact in your work and your life. Fabulous!"

—Joe Calloway, author of Becoming a Category of One

"Laura is a master at her craft and offers innovative ideas on how to squeeze the most out of our daily lives. Productivity is more than just staying busy; it's about achieving success and significance in everything you do. She unlocks the secrets to how we can all do more, be more, and have more each and every day."

—Dr. Nido Qubein, President, High Point University; Chairman, Great Harvest Bread Co.

"Laura Stack knows how to get things done and in short order! Her latest book offers a great work-life-mind balance, which is the key to going from good to great on a personal basis. Read this book and soar."

—Tim Sanders, author of Love Is the Killer App: How to Win Business and Influence Friends

Laura Stack has been presenting keynote speeches, conducting personal productivity seminars, and consulting for corporate and association clients since 1992. As the President and CEO of The Productivity Pro®, Inc., she is dedicated to building high-performance productivity cultures in organizations by creating Maximum Results in Minimum Time® with greater profits. Her clients include many Fortune 500 companies, including Wal-Mart, Starbucks, Microsoft, MillerCoors, Lockheed Martin, Cisco Systems, Bank of America, and Time Warner.

Acknowledgments FOREWORD BY MARK SANBORN INTRODUCTION THE SUPERCOMPETENT ASSESSMENT PART 1 SUPERCOMPETENT KEY #1: ACTIVITY Chapter 1: What's It All About, Alfie? Know What Makes You Tick Luke, It's Your Destiny Stay Focused On Your Mission How Do You KNOW When You're Being Productive? Do you plan your day? Do you have written goals? Grab Your Dreams By the Horns and Get Going! Chapter 2: Why the Heck Are We Doing It THIS Way?!? Be a “Must-Have” Person Revisit Your Objectives Know Your Job Inside and Out Practice Purposeful Abandonment Specify the Appropriate Detail Level Reevaluate Your Productivity Habits Rattle the Cage! Chapter 3: Greater Living Through Technology Schlimmbesserung, Anyone? Schlimmbesserung! Schlimmbesserung! Where Does The Time Go? Take Back Your Time Chapter 4: All Work and No Play Makes Jack a Dull…Something Take a Break Before You Break Guilt Starts with a “G” for Garbage V-A-C-A-T-I-O-N (in the Summer Sun) Quit Banging Your Head Against the Wall Rest, for Goodness Sake! Chapter 5: My To-Do List Has 117 Things on It! Eliminate To-Do List Anxiety This Task is Dying a Slow Death on My To-Do List Handling Low Priority Items Taming the To-Do Tyranny SUPERCOMPETENT KEY #1: ACTIVITY SUMMARY ACTION PLANNING WORKSHEET SUPERCOMPETENT KEY #1: ACTIVITY PART 2 SUPERCOMPETENT KEY #2: AVAILABILITY Chapter 6: You Want it WHEN? “No” Isn't a Four-Letter Word Break Habits, Build Systems Refuse to Let Yourself Be Overwhelmed Chapter 7: YOU! Off My Planet! The Six D's of Interruptions Divert Those Diversions Chapter 8: Anything You Can Do, I Can Do Better Let Some Tasks Go Train Someone Know Your Limits Gasp! YOU Could Be the Problem Create Your Outsource Team This Looks Like A Job For…Superman's Sidekick! Chapter 9: Pick Something and Stick to It! Take Control of Your Scheduling Online Block Out Time to Work Keep Your Calendar Up to Date Sorry, My Schedule is Full Until March 2139 Chapter 10: Stop the Meeting Madness! Refuse Face-to-Face Meetings When Unnecessary Cancel Meetings Limit Attendees Multiply Your Hands Avoid Meetings on Fridays Distribute Your Agenda Early Set Your Meeting's Length Yourself Use Online Scheduling for Outside Parties Allow Enough Breaks Be Considerate of Those in Other Time Zones Strike a Balance on Scheduling Immediately Inform the Meeting Leader of Conflicts Confirm Everything Journal Your Meeting Notes Scheduling Meetings Develop Effective Teleconferencing Guidelines Sorry, He's In a Meeting SUPERCOMPETENT KEY #2: AVAILABILITY SUMMARY ACTION PLANNING WORKSHEET SUPERCOMPETENT KEY #2: AVAILABILITY PART 3 SUPERCOMPETENT KEY #3: ATTENTION Chapter 11: Don't Open That! Control the Reflex Take Back Everyday Activities Schlimmbesserung Revisited Chapter 12: eBay and Yahoo and YouTube, Oh My! It Starts at Home with the Television How Now, Technogeek? Chapter 13: The Harder I Work, the Behinder I Get! Multi-Tasked to Overwhelmed If You Think It, Ink It Metacognition: Get Above It All Stop the Self-Sabotage Chapter 14: Socializing for Success Separate Your Business and Personal Lives Get Into a Regular Social Media Routine Embrace Third-Party Applications to Automate Manual Processes Decide What You're Trying to Do Connect, Listen, and Contribute Back to Work, You! Chapter 15: Blackberry/Crackberry No Nosing in on Family Time Call Your Doctor Immediately If You Develop Anti-Social Tendencies Do Not Drive or Operate Heavy Machinery Break the Addiction SUPERCOMPETENT KEY #3: ATTENTION SUMMARY ACTION PLANNING WORKSHEET SUPERCOMPETENT KEY #3: ATTENTION PART 4 SUPERCOMPETENT KEY #4: ACCESSIBILITY Chapter 16: I Know I Have a System Around Here Somewhere… Paper Planners Desktop Software Web-Based Applications Handheld Devices are Tying My Hands The Solution—a Hybrid Method! Find a System That Works For You Chapter 17: Um, What Was I Supposed to Do Today? Things to Do Appointments and Meetings Prime Your Productivity Chapter 18: You're the Boss, Not Your Inbox! Best Practices for Email Organization Changes in Latitude, Changes in Attitude Chapter 19: We Don't Need No Steenking Rolodexes! Contact Information: What is Your Name Again? History: Where Were You, and What Did You Say? Where's that Card Again…? Chapter 20: On the Road Again… The Plane is My Mobile Office Pack Efficiently Don't Check Your Briefcase or Laptop Have a Plan Before Your Trip Embrace the Smartphone (in Moderation) Use a Jump/Thumb Drive, Just in Case Simplify with a Docking Station Access Your Computer Remotely Load Up a Phone Card Pick Up an Extra Set of Chargers and Connectors Use the Latest Tools and Technology Get EVDO Get Personal Broadband Carry a Pocket Folder or Portfolio Finish One Trip Before Starting the Next Spending Money Means Saving Time Preparation is the Key to…Preparedness A Second Saved is a Second Earned SUPERCOMPETENT KEY #4: ACCESSIBILITY SUMMARY ACTION PLANNING WORKSHEET SUPERCOMPETENT KEY #4: ACCESSIBILITY PART 5 SUPERCOMPETENT KEY #5: ACCOUNTABILITY Chapter 21: Accept the Credit When It's Due—and the Blame, Too Master the Necessary Knowledge Fine-Tune Your Behavior Get Feedback Hone Your Ethics Conquer OCSMD So…Are You Off Your Butt Yet? Chapter 22: The Squeaky Wheel…Makes Things Better Create a Process to Simplify the Task Complete the Task in Less Time Focus, Focus, Focus Don't Forget About Technology Try to Change the Scope Streamline Your Life Chapter 23: Crack That Whip! Procrastination: Can We Talk About This Later? The Early Bird Gets the Worm; the Tardy Bird Gets…Eaten Alive Find a Reasonable Work-Life Balance Working on Mundane Tasks and “Not Fun” Things Put Perfection in its Place Give Yourself a Deadline Just Do It! Chapter 24: Let's Get On With It! Successful Decision-Making Tools Slippery Activities Get a Move On! Chapter 25: Tweaking Timewasters The 80/20 Principle The Two Pains Keys to Productivity Time-Wasters to Watch Out For Always Running, Always Running Behind SUPERCOMPETENT KEY #5: ACCOUNTABILITY SUMMARY ACTION PLANNING WORKSHEET SUPERCOMPETENT KEY #5: ACCOUNTABILITY PART 6 SUPERCOMPETENT KEY #6: ATTITUDE Chapter 26: If You Stew In Your Own Juices, You'll End Up Overcooked Get a Grip Give Yourself a Break from the World Don't Worry, Be Happy What Do You Mean I'm not In Charge of the World? Chapter 27: Never, Ever, Ever, Ever, Ever, Ever, Ever Give In The Qualities of Perseverance Practice Does Make Perfect When the Going Gets Tough… Chapter 28: Monkey See, Monkey Do Unleash Your Creativity Refuse To Accept the Status Quo Take Calculated Risks Resistance to Change Chapter 29: Why Can't You Just Read My Mind? I'm Okay, You're Okay? Dealing with Difficult Personalities The Twelve Dysfunctional Productivity Personalities Focusing on Teamwork Play Nice Chapter 30: Hello There, Pollyanna! Perky is as Perky Does SUPERCOMPETENT KEY #6: ATTITUDE SUMMARY ACTION PLANNING WORKSHEET SUPERCOMPETENT KEY #6: ATTITUDE CONCLUSION

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