Retail Price: $27.95 LS Price: $19.55 You Save: $8.40 (30%) Availability: PREORDER This title has not yet been released. You may pre-order it now and we will deliver it to you when it arrives. Format: Hardcover, 256pp. ISBN: 9780307959492 Publisher: Knopf Publication Date: January 19, 2016 Average Customer Review:

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From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

Across the realms of civic and private enterprise alike, bureaucracies vitally impact our security, freedoms, and everyday life. With so much at stake, competence, efficiency, and fiscal prudence are essential, yet Americans know these institutions fall short. Many despair that they are too big and too hard to reform.

Robert Gates disagrees. Having led change successfully at three monumental organizations—the CIA, Texas A&M University, and the Department of Defense—he offers us the ultimate insider’s look at how major bureaus, organizations, and companies can be transformed, which is by turns heartening and inspiring and always instructive.

With practical, nuanced advice on tailoring reform to the operative culture (we see how Gates worked within the system to increase diversity at Texas A&M); effecting change within committees; engaging the power of compromise (“In the real world of bureaucratic institutions, you almost never get all you want when you want it”); and listening and responding to your team, Gates brings the full weight of his wisdom, candor, and devotion to civic duty to inspire others to lead desperately needed change.

"Advice that should be passed on to leaders at any season of life and particularly helpful to those new to such responsibility. Highly recommended for public and academic leadership collections."

—Library Journal, starred review

“[Gates] takes a powerful and pragmatic look at leadership in this book, a must-read for anyone who wants to be an agent of change… Readers will be struck by Gates’s humility, humor, and undeniable expertise. This practical, non-nonsense look at leadership will not only provide a useful guide but also serve as an inspiration.”

—Publishers Weekly

“Informative, entertaining, and useful… The author’s real-life examples… show a side of bureaucracy and of upper-level leadership not often revealed to the public… A concise distillation of more than five decades of leadership knowledge—good reading for all of the 2016 presidential candidates.”

—Kirkus

Robert M Gates served as secretary of defense under both President George W. Bush and President Barack Obama. He was also an officer in the United States Air Force and worked for the CIA before being appointed director of the agency. A member of the National Security Council staff in four administrations, he served eight presidents of both political parties. He was president of Texas A&M University from 2002 to 2006, is currently chancellor of the College of William & Mary, was named president of the Boy Scouts of America in 2013, and has served on several corporate boards of directors.

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