Retail Price: $27.95 LS Price: $19.00 You Save: $8.95 (32%) Availability: Usually ships within 24 hours Format: Hardcover, 240pp. ISBN: 9780071638944 Publisher: McGraw-Hill Pub. Date: October 19, 2009 Average Customer Review:

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Push employees to their full potential with “tough love” leadership!

We’ve all heard the saying that a happy employee is a motivated employee. But what if that’s not true?

Leadership IQ CEO Mark Murphy says the “happy employee” philosophy doesn’t work. A study of more than 500,000 leaders and employees shows that despite the billions of dollars organizations spend to satisfy and engage workers, 72% of employees admit they’re still not giving their best effort at work. Rather, it’s leaders who focus on making their people great—not happy—who inspire Hundred Percenter performance.

If you talk to the employees behind today’s great innovations, you’re unlikely to hear, “I was inspired by a boss who coddles me.” Instead you’d probably hear, “My boss challenges me and pushes me past my limits.” Most workplaces are brimming with untapped talent— only it’s suppressed by leaders who fail to connect with and challenge employees to unleash their true potential.

Here are just a few of the big ideas in Hundred Percenters:

• The harder the goals you set, the better your employees will perform
• You should never use a Compliment Sandwich to deliver feedback
• Talented Terrors—people with great skills and a bad attitude—can destroy your company culture
• Before you can start motivating Hundred Percenters, you have to stop demotivating them
• You should never ask your employees if they’re “satisfied”

This groundbreaking book debunks management fads that don’t apply to today’s workplace and provides the facts, theories, and direction you need to become a 100% Leader. Apply Murphy’s leadership lessons and you’ll see innovation, productivity, and profits soar, while employee turnover rates plummet. Hundred Percenters will bring out the best in your workforce.

“Provides the tools managers need to take ‘average’ employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters.”

—Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.

"Heavily-researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!"

—Ned Fitch, CEO, Kalahari Tea

"Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness."

—Training Magazine

Mark Murphy is the founder and CEO of Leadership IQ, a top-rated provider of leadership training. He has trained personnel at Microsoft, IBM, MasterCard, Merck, and other companies. Murphy has been featured in such publications as Fortune, Forbes, BusinessWeek, and The Washington Post.

	Acknowledgments	ix
	Introduction	1
1	Set HARD Goals	23
2	Create Accountability with Constructive Feedback	59
3	Reclaim Our Heros with Positive Reinforcement	89
4	Stop Demotivating and Start Motivating	119
5	100% Skills with 0% Attitude	155
6	Conclusion	185
	Appendix	193
	Index	205

Hard Goals: The Secret to Getting from Where You Are to Where You Want to Be
Engaged Leadership: Building a Culture to Overcome Employee Disengagement
Engagement is Not Enough