Retail Price: $16.95 LS Price: $11.53 You Save: $5.42 (32%) Availability: Usually ships within 24 hours. Format: Paperback, 240pp. ISBN: 9780071352932 Publisher: McGraw-Hill Pub. Date: November 15, 1999 Average Customer Review:

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Managing employees in today's rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies's classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.

In this book, you'll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You'll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies's latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!

A New and Updated Edition of the Classic Guide to Coaching.

Coaching has proven to be one of the most powerful one-on-one management techniques for getting the best out of every employee. And Coaching for Improved Work Performance stands as one of the most practical guides for effectively coaching all levels of employees in any workplace situation. For decades, managers around the world have turned to best-selling author Ferdinand Fournies for solutions to their toughest coaching problems. Now, this classic has been fully updated to help managers face the challenges of today's rapidly changing workplace, from absenteeism, high turnover, and teams to flextime, job sharing, telecommuting, and keeping employees up to speed on new technologies.

With brand new case studies and all new face-to-face interventions, this guide is the one must-have coaching reference all managers need on their desks to help them keep their employees more productive and more focused, as well as more satisfied and happier at work!

Ferdinand F. Fournies is an internationally known consultant, speaker, and former professor at Columbia University’s Graduate School of Business.

	Introduction
1	Why Managers Fail as Coaches	1
2	So What Does All This Mean?	12
3	Motivation - The Theories You Can and Can't Use	29
4	An Alternative to Psychotherapy	54
5	A Theory You Can Put to Practical Use	67
6	Avoiding the Communication Problem	83
7	A Practical Approach to Managing People in Business	92
8	The Magic of Feedback	101
9	Coaching Analysis	107
10	Coaching: The Face-to-Face Discussion	156
11	But What If It Doesn't Work?	189
12	Coaching Cases	198
13	The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance	216
14	Answers for Critical Questions and Problems	222
	Selected Bibliography	231
	Index	235

Why Employees Don't Do What They're Supposed to Do and What to Do About It