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04.24.09

What Games Do You Play?

Games At Work
We all play games. We play them for the promise of reward they hold. They function as a coping mechanism to help us to navigate uncertain and challenging settings. But they are self-serving and drain people of energy and commitment. “They lock people into routines and rituals that hamper flexibility and thwart change efforts.” They will never go away, but we can minimize both the frequency and their effect.

“A lack of knowledge about games allows them to thrive” say Mauricio Goldstein and Phillip Read in their book, Games At Work: How to Recognize and Reduce Office Politics. “The more you know the better able you’ll be to limit their damage and turn the energy of your people in more productive directions.”

You might have played or been involved in some of these common games they mention:
  • Gotcha …where people act as if they receive points for identifying and communicating others’ mistakes.
  • Gossip …the rumor mill is used to gain political advantage.
  • Low Budget …where managers purposely low-ball budget requests as a negotiating ploy.
  • Marginalize …effectively exile individuals from teams or groups because they challenge the status quo, or aren’t one of the boss’ people.
  • Blame …individuals seek scapegoats in order to excuse failure.
  • Gray Zone …deliberately fostering ambiguity or a lack of clarity about who should do what to avoid accountability
  • Pecking Order …people play favorites and put others in the doghouse as an exercise of power
  • Pessimism …people artificially inflate the difficulty of an assignment in order to create lower expectations
  • Big Idea …suggesting visionary strategies and concepts to communicate one’s creativity and vision without regard for whether the ideas can be implemented.
  • No Bad News …avoiding or suppressing negative data in relentless pursuit of a positive approach.
“Games meet powerful needs" they write, “whether for approval, promotion, camaraderie, or continued employment, and may seem to participants that they can’t get those needs met any other way. Therefore, even when their eyes are opened to the existence of games within their group, they do nothing. Even though they know that games are bad, the alternative seems worse.” So they can’t simply be eliminated by edict.

The authors give managers the tools to “diagnose” the games that people play in their company. Using a three step process entitled AIMAwareness, Identification, Mitigation—with specific examples from global companies that illustrate both the games and their solutions, Goldstein and Read provide a clear outline for managers to address and end the games people play in organizations. They also present five principles to keep in mind:

To game is human. Your goal is to have fewer and less.

Games flourish during times of high anxiety. Companies need anxiety to fuel performance, however this anxiety and stress needs to be channeled into productive rather than manipulative behaviors.

Your company’s games are not comparable to another company’s games. Different organizations have different game ecologies.

Minimizing game playing starts at home. As soon as you deny that you play or facilitate games, you’ve limited your options for dealing with them. Recognizing this tendency in yourself helps you deal with these issues at a personal level.

Dialogue is a natural antidote to games. Don’t embark on a course of “gamocide” – that is. Don’t create programs and policies to punish game playing. This will serve only to create more games. Speaking openly and honestly discourages game playing.

Posted by Michael McKinney at 04:23 PM
| Comments (6) | TrackBacks (0) | General Business , Human Resources , Management



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Comments

This was interesting. I liked that you named the games in this matter, making it easier to know what to look for. I try as hard as I can to be honest, and I do not like games, but the games is on at most work spaces around the globe. A useful post.

As much as we don't like this "games," it will always be a part of the office environment. I'm a realist, so I just deal with it as soon as I recognize that a game is being played. I'm a survivor of these games...which could be a good idea for my next blog. Thanks for the lead.

Excellent post! Just putting names (labels) on the behaviors helps everyone to recognize, talk about, and stifle the drain of negative energy.

I agree putting policies and procedures in place to discourage game-playing only makes it a more difficult environment to navigate and work in, and punishes those who are not involved.

One of the biggest issues with this stuff is ostrich leaders who put their head in the sand and refuse to address these issues hoping they will go away. They don't, they just grow and get worse creating a toxic environment, low employee morale, lack of creativity and a lot of sick days! I know because I once created my own similar environment and then fixed it.

Now I help companies create their own
"Champion Organization" that do not have personnel engaged in game-playing and if they do, leaders address it directly and immediately.

It's very rewarding work I'm sure Mauricio Goldstein and Phillip Read would agree. I'm looking forward to reading the book.


Games-Office Politics: I know companies which thrived on internal politics, which is now counting its doom days. It sure must have started as fun, which must have led to survival tactics (defensive)and later a killing tactics (offensive). If managers don't curtail it right at its inception, they should know they are heading for doom themselves. Yes some become experts over time, some sacrifice their lives by not playing such dirty games. There are indeed various forms of human beings, some adopt into it to save their loved ones, but many suffer as a consequence. There is no end to it once it has started in full swing and everyone is equal partner in their own doom. If you are clever, you should recognize it, understand it, fight it if you can, but the wisest thing though is to leave the place.

It is great to read the different comments on Games at Work. Both my co-author, Mauricio Goldstein, and myself, had hoped to stimulate a few things when writing this book. Firstly, to create a "natural" vocabulary to talk about games and politics at work. Secondly, to bring out into the open some of the very insidious effects of games on key business processes. Thirdly, to start the movement towards workplaces where games are less prevalent through a careful look at what can realistically be done at a personal and organizational level about game-playing. We are delighted to see the conversations and dialogue starting. More info available on our web-site www.games-at-work.com, and of course in the book.

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