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May I Fax My Order? How Do I Return An Item? How much does it cost to ship an item? What does the Availability information mean? May I Fax My Order? Yes. Your order may be faxed to us at 626-441-2694 24 hours a day, 7 days a week. How Do I Return An Item? Pack the items along with the receipt or copy of the receipt, securely in a box. You can use the box the items arrived in or another box, if you prefer. Affix a shipping label to the outside of the box addressed to: LeaderShop - Returns 235 Bellefontaine Street Pasadena CA 91105 Returns Policy: Within 30 days of receipt of your shipment you may return any of the following items to the LeaderShop, for any reason, for a full refund (we'll also refund the shipping cost if the return is a result of our error): Any book in its original condition Any unopened (still in its plastic wrap) software, cassette tape, or VHS tape We cannot exchange items unless they are defective or damaged. Returned items may be charged a restocking fee at our discretion. We cannot accept items returned after 60 days. In addition, we will only issue partial refunds for the return of certain items, including: Any item that is returned more than 30 days after delivery. Any book that has obvious signs of use. Any CD, DVD, VHS tape, or software that has been opened (taken out of its plastic wrap). Any item that is not in its original condition, is damaged, or incomplete. How much does it cost to ship an item? Shipping costs for both our domestic and international customers are given on our shipping information page. What does the Availability information mean? The availability estimate on each item's detail page refers to how long it will take us to acquire the item once you place your order; it does not include time it will take your order to reach you once we ship it. Shipping time depends upon the shipping method you choose. Here is the equation you should use to determine when you will receive your order: (Availability) + (Shipping Time) = Total Delivery Time The following is a list of the several types of availability estimates you might see for items in our stores. Usually ships in 24 hours: we expect to be able to prepare this in-stock item for shipment within 24 hours of your order. Usually ships in 2-3 days: we expect to receive the item from a nearby distributor and ship it to you within 2 to 3 days of your order. Usually ships in 1-2 weeks: we expect to receive the item from a distributor and ship it to you within 1 to 2 weeks of your order. Back Ordered: our suppliers are unable to predict when they will have more copies in stock, but we hope to be able to ship it to you within 3 to 5 weeks. Out of Stock: This item is currently not available for ordering. In some cases, if we have reason to believe that we will be receiving more inventory of this item, you can give us your e-mail address and we will notify you when the item is once again available to order. Out of Print: This item is no longer available from the publisher. It is quite possible that you could obtain the item from a used book shop. We recommend you try abebooks.com Please note that listed availability might not be applicable for multiple copies of an item, and that sudden demand for an item can have an effect on its availability. We will inform you by e-mail if any items in your order prove to be unavailable. If you have not received your order by the estimated delivery date, or if you have not yet placed an order and would like to inquire about the availability of multiple quantities of a particular item, send an e-mail message to orders@leadershipnow.com or call us at 1-800-423-8273. We will be happy to assist you.

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