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Serve Right: Everyone's Straight-Talk Guide to Customer Service SuccessSteve Ventura
Description and Reviews From The Publisher: When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business – YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization’s mission and its overall success. Whether you’re a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how! Reader's Index Send us your favorite quotes or passages from this book. About the Author Steve Ventura is a recognized and respected author, educator, book producer, and award-winning training program designer. His work reflects over thirty years of human resource development experience both as a practitioner and a business consultant. His prior books include Start Right ... Stay Right; Five Star Teamwork; Forget for Success; Walk Awhile In My Shoes; What to Do When Conflict Happens; Who Are THEY, Anyway?; Yes Lives in the Land of No; Lead Right; and Walk The Talk. Table of Contents
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