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	Description and Reviews Reader's Index About the Author Table of Contents Customer Reviews Find Similar Items See Also: Business

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Working Relationships: Using Emotional Intelligence to Enhance Your Effectiveness with Others

Bob Wall

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Format: Paperback, 208pp.
ISBN: 9780891061885
Publisher: Davies-Black Publishing
Pub. Date: Revised Edition February 25, 2008

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Item No: 9780891061885

Description and Reviews
From The Publisher:

From C-level executives to front-line supervisors, the research is clear: emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and fails at work. Into this exciting business arena, the revised and expanded edition of Working Relationships takes its rightful place as a classic toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ), with new contributions that include two chapters focused exclusively in the power of EQ to influence success regardless of job type, level of education, or scope of responsibility.

Reader's Index
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About the Author

Bob Wall (Ridgefield, CT) is an independent consultant specializing in leadership and team development. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp. Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organizations.

Table of Contents


	List of Exercises and Tools	ix
	Introduction to the Revised Edition	xi
	Preface	xiii
	Acknowledgements	xix
	About the Author	xxi

	Emotional Intelligence and Relationships at Work
	Working Together	3
	Why Sheer Brainpower Doesn't Guarantee Success	13

	The Personal Challenges of Working Relationships
	Working with Friends and Colleagues	37
	The Challenge of Conflict	55
	When Behavior Falls Short of Good Intentions	69
	When You Are Your Own Worst Enemy	83

	Taking the Mystery out of Team Development
	Building Teams and Professionalizing Conflict	103
	Participating in Decision Making	123

	Developing Influence and Making Things Happen
	Emotional Intelligence: Putting It All Together	147
	Preparing for Challenging Conversations	153
	Managing the Conversation for Raising Issues	175

	Work, Life, and Personal Fulfillment
	Living Up to Your Aspirations	199
	Deepening Your Relationships	209

	Notes	225
	Index	227

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