Retail Price: $22.00 LS Price: $18.70 You Save: $3.30 (15%) Availability: Usually ships within 24 hours Format: Paperback, 144pp. ISBN: 9780787909420 Publisher: Jossey-Bass Pub. Date: July 29, 1997 Average Customer Review:

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Leadership is learnable

In this, his eleventh book, world-renowned consultant Philip Crosby offers readers a simple, yet ingenious method for assessing the skills of those they've been assigned to follow, as well as their own leadership abilities. Leaders, he says, come in five versions?Destructor, Procrastinator, Caretaker, Preparer, and Accomplisher. And by examining each of those character types in relation to his four Absolutes of Leadership, the author establishes a framework would-be leaders can use to build quality leadership skills of their own.

Crosby also discusses the leader's role in organizational finance and quality, and in dealing with customers, suppliers, employees, and bosses. You know a leader when you meet one, he asserts and he maintains that those people who already have leadership potential will blossom once they understand and epitomize the precepts set forth in this groundbreaking work.


Reviews

"For my money, nobody talks quality better than Phil Crosby."

—Lee Iacocca

"Immensely readable...needs to be read by just about everyone, top management and middle managers and supervisors."

—Business Week, on Quality Is Free

"Crosby is taking his message to a different audience—a growing army of intelligent young men and women who are setting out to become executives by choice and for the right reasons."

—Central Florida Business

Philip Crosby is recognized worldwide as THE leading voice in quality improvement and management strategies. Author of eleven books with combined sales in the millions, he is the former ITT vice president and founder of Philip Crosby Associates, the world's largest quality consulting firm. Crosby now serves as Chairman of Career IV, Inc., in Altamonte Springs, Florida, where he addresses groups and works with aspiring executives.

	Foreward
	Introduction: What Is Leadership?
1	The Leadership Personality
2	Absolute1: A Clear AgAnda
3	Absolute 2: A Personal Philosophy
4	Absolute 3: Enduring Relationships
5	Absolute 4: Worldly
6	The Leader and Finance
7	The Leader and Quality
8	The Leader and Customers
9	The Leader and Suppliers
10	The leader and Employees
11	The Leader and Bosses

Deep Change: Discovering the Leader Within