Retail Price: $27.95 LS Price: $19.00 You Save: $8.95 (32%) Availability: Usually ships within 24 hours. Format: Hardcover, 224pp. ISBN: 9780470596289 Publisher: Jossey-Bass Pub. Date: January 3, 2012 Average Customer Review:

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How leaders from the best workplaces build trust in their organizations

The Trustworthy Leader reveals the benefits organizations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples from the Best Companies to Work For, Lyman, cofounder of Great Place to Work® Institute, explains that being trustworthy means that leaders' behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others. She identifies six elements that reflect a leader's trustworthiness: honor, inclusion, engaging followers, sharing information, developing others, and moving through uncertainty to pursue opportunities.

• Features leaders from great companies such as REI, Wegman's, R.W. Baird, TDIndustries, and more
• Based on more than 20 years of rigorous research into the value of trust in companies large and small and its link to financial and organizational performance
• Published to coincide with the release of the FORTUNE 100 Best Companies to Work For® 2012 list

This book offers a key to developing high levels of trust, a critical endeavor in an age when seemingly every day a story of a leader's lapse in ethical behavior makes headlines.

"Filled with well-told stories and personal portraits, The Trustworthy Leader shows what it takes for leaders to build trust at every level and how powerful an organization can become when trust is the tie that binds. You can't be special and compelling in the marketplace unless you create something special and compelling in the workplace. This must-read book shows you how to do just that."

—William C. Taylor, cofounder, Fast Company; author, Practically Radical

"Trust allows organizations to adapt and thrive in our rapidlychanging world; yet many leaders who think they are worthy of trust end up not being trusted by their employees. In this well-researched book, Lyman articulates the leader's path to becoming both trustworthy and trusted. Anyone who aspires to lead in the 21st century needs to read this book."

—Jack Lowe, former CEO and current board chair, TDIndustries

"An engaging, inspiring, and thought-provoking picture of what it means to be a trustworthy leader. Lyman moves between the narratives of a diverse set of leaders and her insightful reflections on what makes them tick. A compelling primer for the leader in all of us."

—Mary C. Gentile, author, Giving Voice to Values

Amy Lyman is cofounder of Great Place to Work® Institute. She conducts research on Best Companies, linking the quality of workplace conduct with financial and non-financial benefits. She is a popular speaker and the author of many articles.

	Preface	ix
1	The Trustworthy Leader	1
2	The Honor of Leadership	17
3	Inclusion	41
4	Valuing Followership	65
5	Sharing Information	91
6	Developing Others	113
7	Uncertainty and Opportunity	139
8	How It All Comes Together	169
	Notes	197
	Acknowledgments	199
	About the Author	201
	Index	203

The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line