Retail Price: $18.00 LS Price: $12.24 You Save: $5.76 (32%) Availability: Usually ships within 24 hours. Format: Paperback, 256pp. ISBN: 9780071769969 Publisher: McGraw-Hill Pub. Date: March 2, 2012 Average Customer Review:

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Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs

ACTION
Use specific new strategies to turn the conversation in a better direction

PRACTICE
Engage in repeated, structured practice to turn those actions into new habits

“Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.”

—SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations

“Practical, inspiring, and powerful. You will never look at your conversations the same way again.”

—SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand

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