Retail Price: $34.95 LS Price: $24.45 You Save: $10.50 (30%) Availability: Usually ships within 24 hours. Format: Hardcover, 290pp. ISBN: 9780471286318 Publisher: John Wiley & Sons Pub. Date: October 1994 Average Customer Review:

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Gary Heil—an internationally recognized change-management consultant whose clients include Walt Disney World, Federal Express, and The Hard Rock Cafe—teams up with Rick Tate and Tom Parker to show how managers can harness change and rebuild their organizations to achieve legendary customer satisfaction.

LEADER AS REVOLUTIONARY Leader as Revolutionary LEADER AS SYSTEM ARCHITECT Leader as System Architect The System Challenges LEADER AS CUSTOMER ADVOCATE Leader as Customer Advocate The Customer Advocate Challenges LEADER OF PEOPLE Leader of People The Challenges of Creating an Intrinsically Motivating Environment EPILOGUE: LEADER AS HERO Leader as Hero Acknowledgments Sources Index

Competing for the Future