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QBQ! The Question Behind the Question
John G. Miller
Available in Hardcover
Format: Paperback, 115pp.
Publisher: Denver Press
Pub. Date: April 2001
Average Customer Review:
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Available in Hardcover
Description and Reviews
From The Publisher:
Have you ever heard questions like these?
"Why do we have to go through all this change?", "Why don't they communicate better?" "When is someone going to train me?", "Who dropped the ball?" "When is that department going to do its job right?", "When will someone share the vision?" "Why is this happening to me?", "When will we get more tools and better systems?"
If so, QBQ! is the book for you and your organziation.
In today's business culture, the lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization -or individual -can achieve its goals, compete in the marketplace, fulfill its vision, or develop people and teams without personal accountability. The solution is an entirely new approach - characterized by new thinking and behaviors - where we no longer give lip service to teamwork, but ask, "What can I do to contribute?" and "How can I make a difference?" John G. Miller helps us make this happen. This new, hard-hitting book from the author of Personal Accountability shows us all how to become more effective and successful. Using succinct, light-hearted stories and easy-to-read chapters, Miller gives us a practical method for putting personal accountability into daily action, which can bring astonishing results: Problems get solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly.
In QBQ! The Question Behind the Question, John G. Miller presents a winning handbook you'll want to keep close by for situations requiring personal accountability. It's a terrific resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous value to our organizations and our lives by eliminating blame, complaining, and procrastination.
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About the Author
John G. Miller is the author of Personal Accountability and founder of QBQ, Inc., an organizational develop-ment firm dedicated to "Helping People Ask the Question Behind the Question." He is a graduate of Cornell University, and has been actively involved in the training and development industry since 1986. He lives in Denver, Colorado, with his wife, Karen, and their seven children.
Table of Contents
|Introduction What Ever Happened To...||1|
|1||A Picture of Personal Accountability||6|
|2||Making Better Choices||14|
|3||QBQ! The Question Behind the Question||17|
|4||Don't Ask "Why?"||20|
|6||"Why is this happening to me?"||26|
|7||"Why do we have to go through all this change?"||28|
|8||"Why don't they communicate better?"||32|
|9||Don't Ask "When?"||33|
|10||Procrastination: The Friend of Failure||36|
|11||"When will we get more tools and better systems?"||39|
|12||"When are we going to hear something new?"||41|
|13||Don't Ask "Who?"||43|
|14||A Poor Sailor Blames the Wind||48|
|16||Beat the Ref||53|
|17||"Who dropped the ball?"||56|
|19||The Foundation of Teamwork||61|
|20||Making Accountability Personal: All QBQs Contain an "I"||63|
|21||I Can Only Change Me||66|
|22||"He didn't, I did."||71|
|23||"When will others walk their talks?"||73|
|24||An Integrity Test||76|
|25||The Power of One||77|
|26||A QBQ Twist||79|
|27||Will the Real Role Models Please Stand Up!||80|
|28||Practicing Personal Accountability: All QBQs Focus on Action||81|
|29||The Risk of Doing Nothing||84|
|30||"Thanks for Shopping at the Home Depot!"||86|
|31||Leaders At All Levels||91|
|32||The Cornerstone of Leadership||94|
|33||Leaders Are Not Problem Solvers||96|
|34||A Great List of Lousy Questions||98|
|35||The Spirit of the QBQ||106|
|37||We Buy Too Many Books||110|
|38||A Final Picture||111|
|39||The Motor of Learning||115|
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