Retail Price: $12.95 LS Price: $10.36 You Save: $2.59 (20%) Availability: Usually ships within 24 hours. Format: Paperback, 176pp. ISBN: 9781580089838 Publisher: Ten Speed Press Pub. Date: 2nd Edition April 28, 2009 Average Customer Review:

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Experienced management leader Roger Fulton distills the wisdom from two previous books, Common Sense Leadership and Common Sense Supervision, into this streamlined volume of helpful advice for anyone new to a management position. With practical sections on winning respect, improving confidence, and preventing and handling problems, this inspirational book combines solid guidance with quotations from visionary experts throughout the ages, such as Confucius, Abraham Lincoln, and Walt Disney.

• A no-nonsense motivational book for supervisors and managers, featuring practical advice on getting the most from employees.
• Useful sections provide quick tips, such as "25 Common Mistakes Made by New Supervisors."
• There are approximately six million individuals in management occupations in the US.

Leaders know and understand their people. They treat them with dignity and respect.
The employer generally gets the employees he deserves.

—Sir Walter Gibley

The best leaders become cooler when the heat is turned up....Crisis is the true test of a person's leadership ability.
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.

—Martin Luther King, Jr.

Leaders recognize good work as quickly as they recognize poor work.
The deepest principle of human nature is the craving to appreciated.

—William James

Roger Fulton possesses more than 25 years of practical management and leadership experience in both public and private sectors. He has been operating his own management consulting firm since 1990. He lives in Glens Falls, New York.

Table of Contents

	Introduction	1
	Part One: Supervision
1	Your Introduction to Supervision	6
2	You and Your Organization	8
3	You as a Supervisor	16
4	Winning Respect	26
5	Winning Confidence	37
6	What the Best Supervisors Do	44
7	Quick Wisdom: Supervision	52
	Part Two: Management
8	Your Introduction to Management	56
9	Preventing and Handling Problems	58
10	Being a Good Administrator	67
11	Winning Loyalty	74
12	What the Best Managers Do	82
13	Quick Wisdom: Management	92
	Part Three: Leadership
14	Your Introduction to Leadership	96
15	Leaders Prepare By . . .	100
16	Leaders Are . . .	108
17	Leaders Understand . . .	121
18	Leaders Avoid . . .	136
19	Leaders Lead By . . .	152
20	Quick Wisdom: Leadership	168
	Epilogue	170

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