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Description and Reviews  Reader's Index  About the Author  Table of Contents  Customer Reviews  Find Similar Items See Also:  Business SITE INDEX LeaderShop: Main Page Title Index A-K Title Index L-Z Becoming a Leader Biography Business Family Life Harvard Business School Press Personal Development Reference Browse by Author Order Form Privacy Shipping ---------------------- LeadershipNow: Main Page LeadingArticles LeadingBlog LeadershipMinute LeadingThoughts ---------------------- Contact Us: Communicore Secure Online Ordering Guaranteed!		Ouch! That Stereotype Hurts Leslie C. Aguilar Retail Price: $12.95 LS Price: $10.36 You Save: $2.59 (20%) 500+ copies qualify for additional discount. Call 1-800-423-8273 Availability: Usually ships within 24 hours Format: Paperback, 75pp. ISBN: 1885228724 Publisher: Walk the Talk Company Pub. Date: May 25, 2006 Average Customer Review:   Order This Book!   Secure Order Guarantee Item No: 1885228724 Description and Reviews From The Publisher: If you want to be a more effective communicator in today’s diverse workplace, this book is for you. If your organization wants to ensure that employees avoid biased, stereotypical and demeaning communication at work, you will find the guidance you need in this book. Within the pages, you will discover: Concrete guidelines for ensuring your message gets across to a diverse group of listeners The Six-Step Communication Recovery model for what to do when things go wrong and you have your foot in your mouth 12 effective techniques for speaking up in the face of demeaning comments, stereotypes or bias A Checklist for Communicating Respect and Inclusion   Reader's Index  Send us your favorite quotes or passages from this book.   About the Author Leslie Aguilar is a speaker, facilitator, and curriculum developer in the areas of Diversity, Cultural Competence, Communication and Service Success in a Diverse World. She is known for her highly-interactive, thought-provoking, creative yet practical training sessions. As president of International Training and Development, LLC, Leslie has developed three diversity / inclusion instruments: Diversity Competencies Assessment™; Diversity Leadership 360°™ and DiversiScan™: Scanning the Environment for Diversity-Related Issues and Opportunities. She co-authored Multicultural Customer Service: Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced Service Savvy: Providing Outstanding Service in a Diverse World video-based training program in 2004. Table of Contents Contents Customer Reviews Write your own online review. Find Items On Similar Subjects More Walk the Talk Books Listen Up, Leader!: Pay Attention, Improve, and Guide Leadership Courage: Leadership Strategies for Individual and Organizational Success 212º the extra degree™ Ethics4Everyone Walk Awhile In My Shoes

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