The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph Michelli

Retail Price: $24.95 LS Price: $16.95 You Save: $8.00 (32%) Availability: Usually ships within 24 hours Format: Hardcover, 208pp. ISBN: 9780071477840 Publisher: McGraw-Hill Pub. Date: November 1, 2006 Average Customer Review:

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Fresh-brewed, piping-hot leadership strategies that have made Starbucks a robust company worldwide

Few companies have rallied their employees to participate in a corporate vision that creates a worldwide story of business success. Now, for the first time, Joseph A. Michelli, a Starbucks outsider, has been given access to the Starbucks experience, offering you an in-depth look at every level of the company.

This book offers a rare blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction-for a full-bodied experience that really pays off. It's the perfect business model to give your company a taste of success.

• A rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field
• Starbucks opens five new stores a day, 365 days a year
• The employee turnover rate at Starbucks is 250 percent lower than the industry average

Venti secrets-revealed for the first time
Principle 1: Make it Your Own!
Principle 2: Everything Matters
Principle 3: Surprise and Delight
Principle 4: Embrace Resistance
Principle 5: Leave Your Mark


Reviews

“Practical, proven ideas and strategies that you can apply immediately to build a more successful business.”

—Brian Tracy, bestselling author of Million Dollar Habits

 


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